Passion Day-Hughes

Wilde Subaru is everything they claim to be. Kailee Frick has been there through 4 Subaru purchases and she was amazing!The service department is another big reason I have continued to support W Kailee Frick has been there through 4 Subaru purchases and she was amazing!The service department is another big reason I have continued to support Wilde Subaru. They stand behind their word. I look forward to a continued relationship with Wilde Subaru! More

by DEBLINCER Verified Customer Verified Customer

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I don't typically posts reviews of businesses, but I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, Inc. My partner first took her 2013 Subaru Impreza Sport Limited with 110,000 miles in for service due to some issues she was experiencing with the CVT transmission, including general lag and stumbling with acceleration. The issue was diagnosed and the repair was authorized and completed without issue. However, we did also receive a notice and request to replace all exterior lights with a tech note that they were "inoperative." Having just driven the vehicle and knowing full well that all lights were operating correctly, we declined this service. Should we have trusted the service representative that this was a needed repair, that would have been another $500 to our current $1,500 repair bill. All lights operated correctly when we retrieved the vehicle, so I guess my question to Wilde is... why was this a recommended repair and how many other customers have authorized this with you knowing full well that no problem exists?? Which brings me to our biggest disappointment - directly after retrieving our vehicle, we began experiencing issues with the key remaining locked within the ignition switch, an issue we never experienced before the service was completed. So we booked an appointment and took the car back to Wilde and explained that this is a new occurrence and if it could be repaired under their service guarantee. They said no and that it would require $1,800 and a transmission/engine out service to complete. So, already skeptical of Wilde services, I looked into the Factory Service Manual and found a Technical Service Bulletin (#16-112-18R) which directly identifies a known issue and provides the service remedy - which nowhere states that it requires an engine/transmission out service. I have since completed the repair myself (which is not difficult if mechanically inclined) to a total parts cost of $130 and 1 hour of time with minimal difficulty. The cherry on top of the whole situation is that when we went to retrieve our car the service rep couldn't find it or the paperwork for 45 minutes. So Wilde Subaru - why are you treating customers like this and why do you not stand behind your commitment to service? It appears a recent change in ownership may be to blame, but I will gladly take my business elsewhere and recommend that others do the same as well. We have never experienced this level of disappointment with other Subaru dealerships. A follow up response would be appreciated. More

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I was over all impressed. Wasn't quite impressed with how attentive and social the front desk ladies were though. Kailee Frick on the other hand, is what put the icing on the Wasn't quite impressed with how attentive and social the front desk ladies were though. Kailee Frick on the other hand, is what put the icing on the cake besides buying my true love on wheels, the Crosstrek Sport!😃 More

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Your service here is excellent -- I wouldn't be travelling all the miles I do to have it serviced here if it were otherwise. Friendly service, efficient service, fair rates. God's Blessings, Mar travelling all the miles I do to have it serviced here if it were otherwise. Friendly service, efficient service, fair rates. God's Blessings, Mary Ward More

by JAMES@JWARDLAW.COM Verified Customer Verified Customer

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Love Wilde Subaru, 100% better than Racine/Kenosha (whatever they are called now) I will return to Wilde Subaru in Waukesha. (whatever they are called now) I will return to Wilde Subaru in Waukesha. More

by Private Verified Customer Verified Customer

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I want to thank Kevin Schmidt the service manager For accommodating me and my concerns and providing me with a time slot for my 2018 Subaru Outback,I believe he went out of his way for a customer, I also accommodating me and my concerns and providing me with a time slot for my 2018 Subaru Outback,I believe he went out of his way for a customer, I also want to thank the service dept for explaining to me the radiator overflow and it’s operation for which I did not understand and addressing my concerns for the heating system within my vehicle, And I am still evaluating the heating system operation in my vehicle due to the warm weather. Thank you kindly, Thomas Arloszynski More

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I received excellent service on my last visit. The woman checking me in was very friendly and professional. My wait time was under an hour which I was very happy with. The woman checking me in was very friendly and professional. My wait time was under an hour which I was very happy with. More

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Easy to get in and out. They were really busy; not the easiest to make an appointment, but they did great with the service. They were really busy; not the easiest to make an appointment, but they did great with the service. More

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Friendly, helpful, caring staff kept me informed throughout my car buying journey, and helped me secure the very best deal! throughout my car buying journey, and helped me secure the very best deal! More

by rachelalexandralover Verified Customer Verified Customer

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Sorry it has taken so long to write this but here it is. We are on our third Subaru from Wilde Subaru. The last two were leased with the assistance of Kalie Frick. Kalie was absolutely instrumental in answ We are on our third Subaru from Wilde Subaru. The last two were leased with the assistance of Kalie Frick. Kalie was absolutely instrumental in answering any and all questions during the whole,process. Being a car guy myself , Kalie amazed me at her total knowledge of the vehicle and the lease,process itself. It,was,a,total pleasure working with Kalie and look forward to,seeing her again. By the way the entire team at Wilde has been a great experience including the service department and everyone that we have worked with. Well one more department that was,a,pleasure was,the finance. Dept making signing all those forms kind of,a,fun thing.and explaining each step. More

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