Paris Tato

Outstanding Service and Sales Experience at Heritage Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining t Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining that loyalty through their exceptional service and genuine care for their customers. Service Department Excellence The heart of our positive experience lies with the service department, specifically with Sardari Walters, who has been our constant anchor for years. Sardari has guided us through the service needs of four different Subarus in our family, always taking the time to clearly explain why specific services are needed. Her transparency about completion times and costs has built an incredible foundation of trust. This level of consistent, honest service is rare to find, and it's exactly why we knew Heritage Subaru would be our choice when it came time for our next vehicle purchase after nearly six years. Sales Team That Truly Cares When we decided to purchase our 2025 Subaru Forester Hybrid, sales representative May Farris exceeded our expectations. She demonstrated extensive knowledge of the vehicles, showed remarkable patience with all our questions, and truly understood what we were looking for in our next car. Rather than pushing a sale, May focused on finding the right fit for our family's needs. Financing Made Simple Trudour Brown in the finance department was equally impressive, taking great care to walk us through every step of the financing process. His thorough explanations ensured we understood all aspects of our purchase, and his attention to detail gave us confidence in our decision. A Team Approach to Customer Satisfaction What sets Heritage Subaru of Catonsville apart is how the entire team, including Paris Tato and Andy Evans, works together to ensure customer satisfaction. From service to sales to financing, every interaction felt personal and genuine. We never felt like we were just another sales target or number to hit. Instead, the team was clearly invested in making sure we received the best value from our purchase and felt completely comfortable with our decision. Final Thoughts After years of service experiences and now a recent purchase, I can confidently say that Heritage Subaru of Catonsville has earned our family's trust through consistent excellence. The combination of Sardari's outstanding service support, May's knowledgeable sales approach, and Trudour's careful attention to financing details created a seamless and positive experience from start to finish. For anyone considering a Subaru purchase or needing reliable service, I wholeheartedly recommend Heritage Subaru of Catonsville. They've proven that exceptional customer service still exists, and we're thrilled with our new 2025 Subaru Forester Hybrid. Highly recommended for both sales and service needs. More

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We have had our Subaru outback maintenance done at Heritage Subaru for the past 13 years. I have been extremely satisfied with the services and personnel I have dealt with especially Steele Pampillio. Heritage Subaru for the past 13 years. I have been extremely satisfied with the services and personnel I have dealt with especially Steele Pampillio. Steele Was amazing both personally and professionally. I would recommend him very highly to anyone who was thinking about purchasing or leasing a vehicle at Heritage Subaru Catonsville. Steele was extremely accommodating. If I could give him 10 stars I would do that. More

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I’ve been a happy Heritage Subaru Catonsville customer for about a decade. Nothing has changed. Cary in sales, and Sidari in service will keep me coming back. for about a decade. Nothing has changed. Cary in sales, and Sidari in service will keep me coming back. More

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Morris Lee was my advisor, and he did an exceptional job, as did Mr. Bookstein with the financing. I'm very satisfied with my purchase. I would absolutely buy a car here again! as did Mr. Bookstein with the financing. I'm very satisfied with my purchase. I would absolutely buy a car here again! More

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Great customer attention and service. very thorough in explaining everything step by step in the process. very thorough in explaining everything step by step in the process. More

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⭐⭐⭐⭐⭐ **Fantastic Car Buying Experience! ** King was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions without an ** King was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions without any pressure. The finance director, Ashley, worked hard to get me the best deal as a returning customer. Their dedication, honesty, and excellent service made this an outstanding experience. I truly appreciate their efforts and highly recommend them to anyone looking for a great car-buying experience. Thank you, King and Ashley! More

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We are moving into the Catonsville area so I asked Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptl Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptly answered my online quote request and negotiated a very favorable deal on our behalf. They had the trim we wanted and we happily drove home, having traded in our 2014 Outback Limited XT for a 2025 model. How technology has advanced!!! Heritage and May have been SUPER responsive to several questions I’ve had since then and we look forward to many years of service with them. More

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Wonderful sales representative! Jessica was very easy to work with, helped me find the Outback that was just right for me. She went above and beyond my expectations. I would definit Jessica was very easy to work with, helped me find the Outback that was just right for me. She went above and beyond my expectations. I would definitely recommend giving her a call or stopping and asking for her to help you find your next Subaru. More

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I bought a new outback from heritage Subaru some years back. I worked with my same salesman who was able to work with me on a Mazda. Pretty convenient having the dealers brands next to each other. My sale back. I worked with my same salesman who was able to work with me on a Mazda. Pretty convenient having the dealers brands next to each other. My salesman Cary Hoffman is a character and we get along very well. Paris the sales manager work with me on a deal to get the car care package which was much appreciated. Overall experience was very good. More

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Excellent customer service and my sales representative was excellent. She should be in my opinion the sales person of the month. was excellent. She should be in my opinion the sales person of the month. More

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