Paren Derbedrossian

Outrages repair prices and at least one diagnosis was found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns ($1050) that would be applied to my $17050+ (over 17 thousand dollars!) estimate! Yea right! One issue was that my MMI had no power… they concluded that I needed a whole new 5f thingy that was over $3700 (NOT!). I took my car elsewhere and a blown fuse ($180) fixed my issue. Needless to say about the rest of my concerns. Im soooo disappointed with my experience with this particular Audi service department. I definitely lost a lot of trust. I felt taken advantage of, dishonored, possibly discriminated against, etc. Yet, Im happy for these other recipients based on these reviews. More

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I have been leasing Audi's for over 15 years. I have generally had good experiences particularly with the service departments. This most recent visit has been astoundingly bad. My car has 3500 mi I have generally had good experiences particularly with the service departments. This most recent visit has been astoundingly bad. My car has 3500 miles on it. I brought it in for it's first service. They had it for 4 days and when I picked it up, they gave me back a car that was absolutely filthy. When I complained they said they would wash it if I wanted to wait another half hour, which I didn't have time for. The check engine light came on 10 minutes after I left, a few days later the oil check light came on and when I pulled over to check it there wasn't a single drop of oil on the dip stick. Luckily, I had oil in my trunk and was able to add oil and then drove it back to the dealership. They then had my car for another 5 days and never bothered to call me to tell me what was going on, when I try calling them, they are impossible to reach. When I asked the operator who answered, why they won't pick up the phone in the service department, he was rude and said they have high call volume. For the prices they charge, maybe they should trying hiring a few more people. I see I'm not the only one who is complaining about not being able to reach the service department after multiple phone calls and poor service. Sadly, this place has really gone down hill. I hope this is not the post-pandemic norm. More

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