Pao Xiong

I had a appointment o Monday 8/12/2024 at 10:00 A. M. I arrived at 9:30 A.M.The reason for my visit was because my car would chug when I accelerated. 9 1/2 HOURS LATER I WAS TOLD I NEEDED A TUNE UP AND M. I arrived at 9:30 A.M.The reason for my visit was because my car would chug when I accelerated. 9 1/2 HOURS LATER I WAS TOLD I NEEDED A TUNE UP AND THEY HAD NO LOANER CAR SO I COULD DRIVE HOME AND BRING THE CAR BACK !!!!!!!!! I HAVE NEVER HAD SUCK A HORRABLE EXPERIENCE IN MY LIFE!!!!! More

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I have typically had great experiences at this Honda location. This time it was not so great. My car which is two month old needed major repairs and parts ordered. I know it takes time to get parts orde location. This time it was not so great. My car which is two month old needed major repairs and parts ordered. I know it takes time to get parts ordered especially with new cars. However I received messages that my car was ready. I show up to honda and was told it wasn’t actually. While my service advisor was out Ben offered to keep us informed of what was happening. We had to beg for alternate transportation. When it was finally given and we got our car back we were charged $135 from the rental car company because the rental “was overdue”. Honda told us they would return it and they were the ones handling the rental. Ben offered his direct line if we needed anything but when we called he didn’t answer. He also made no eye contact with us when we picked up the car. I know we aren’t the only customer and this location is busy but this was our only car that we just purchased and we felt written off on multiple occasions. I hope others don’t have this experience as well. More

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Worst Service department when dealing with customers. They say they'll call and never do. They say they'll call and never do. More

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Pao was wonderful to work with! This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed s This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed services! More

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Friendly staff and excellent service ! Looking forward for the next appointment. Have a wonderful day ! Looking forward for the next appointment. Have a wonderful day ! More

by cristina_tamoo Verified Customer Verified Customer

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I had a fantastic experience at Luther Brookdale Honda, and I must give a special shoutout to Cy Bongiovanni, my Service Advisor. Cy's exceptional knowledge and professionalism made my visit seamless and e and I must give a special shoutout to Cy Bongiovanni, my Service Advisor. Cy's exceptional knowledge and professionalism made my visit seamless and enjoyable. From the moment I walked in, I felt like a valued customer. Cy went above and beyond to explain the service process, answer my questions, and ensure my Honda was in top shape. I appreciate the excellent customer service and expertise that Cy provided. I highly recommend Luther Brookdale Honda and Cy Bongiovanni for all your automotive needs! More

by ALEXUSMN Verified Customer Verified Customer

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I purchase this car from Luther Honda Hopkins. It really a nice car. Luther Honda gave me a good service. It really a nice car. Luther Honda gave me a good service. More

by Ashokusa7 Verified Customer Verified Customer

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Fake service after two times visit,how can you go back for fluid check after just a week of service? for fluid check after just a week of service? More

by atutifred Verified Customer Verified Customer

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Efficient, concise and clean environment, with a smile friendly atmosphere. Awesome experience and thanks for the service. friendly atmosphere. Awesome experience and thanks for the service. More

by MULCHRONEJP Verified Customer Verified Customer

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Near the end of May I had some warranty work done, and they had to keep my truck a few extra days . But, I need that truck to haul trailers to the cabin. Strike 1. End of July O asked when my warranty wor they had to keep my truck a few extra days . But, I need that truck to haul trailers to the cabin. Strike 1. End of July O asked when my warranty work can be completed. No answer. Strike 2. Brakes were checked, and was told they are fine. After that service the brakes wobble in safely for months now. Service to me means safety and getting things completed in a timely manner. Strike 3. More

by Mschleif Verified Customer Verified Customer

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