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PRINCESS MERCEDES
PRINCESS MERCEDES at Sullivan Buick GMC

PRINCESS MERCEDES | Page 5

Sales and Leasing Consultant

Sullivan Buick GMC

4000 SW College Rd
Ocala, FL 34474

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4.9
51 Reviews
4.9

51 Reviews

Write a Review

51 Reviews of PRINCESS MERCEDES

February 03, 2025

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Employee Rating

The new car purchase process was not a hassle and finance did get me a better loan rate. More

by renfro359
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY SINGH

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Feb 05, 2025

Sullivan Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that your car purchase process was smooth and that our finance team was able to secure you a better loan rate. At Sullivan Buick GMC [Ocala, FL], we strive to make every experience enjoyable. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

January 29, 2025

Dealership Rating
Employee Rating

She understood what i was looking for and accomplished it by finding the right car for me. She listens and took my consideration in my search and found me my vehicle. More

by TRIPLEJAQ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CHARLIE HAWKINS, ANTHONY SINGH

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Jan 29, 2025

Sullivan Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that our team was able to help you find the right vehicle. At Sullivan Buick GMC, I strive to listen to our customers' needs and ensure a positive experience. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Zachary Ellis Sales Manager

January 22, 2025

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Employee Rating

Everyone at Sullivan made our buying experience wonderful Princess was a pleasure to deal with and Mr Hawkins the manager was very friendly and helpful, no one was pushy they were all friendly and helpful More

by OTW21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CHARLIE HAWKINS, ANTHONY SINGH

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Jan 22, 2025

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a wonderful buying experience at Sullivan Buick GMC [Ocala, FL]. It's fantastic to know that Princess and Mr. Hawkins provided you with friendly and helpful service. We appreciate your feedback and hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

January 16, 2025

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Employee Rating

Princess —great, not pushy, very helpful. You should give her a raise. Anthony great. I always feel we could do better on trade-in values but overall very happy. More

by jethro.fife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY SINGH

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Jan 17, 2025

Sullivan Buick GMC responded

Thank you for sharing your feedback. I'm glad to hear that you found Princess and Anthony helpful during your visit at Sullivan Buick GMC. I appreciate your input on trade-in values and I am pleased to know you are overall happy with your experience. If you have any more feedback or questions, please feel free to contact me. I look forward to seeing you again. Sincerely, Zachary Ellis Sales Manager

January 14, 2025

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Employee Rating

Very slow process. Scratches on brand new vehicle. Failed to mention the step tailgate will be damaged if used with a hitch installed. More

by DUSTINDANZEISEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: ZACH ELLIS

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Jan 16, 2025

Sullivan Buick GMC responded

Thank you for your feedback, Dustin, regarding the slow process, the scratches on your new vehicle, and the lack of communication about the step tailgate. Your experience is important to us, and we appreciate you bringing these issues to our attention. Please feel free to contact us directly at Sullivan Buick GMC so we can work towards a resolution. Thank you for helping us improve our service. Sincerely, Zachary Ellis Sales Manager

December 30, 2024

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Employee Rating

Still waiting on 2nd. Key to My new car. Been almost a month. Already and no key. ????? Not happy about that More

by garyrmcginnis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY SINGH

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Jan 02, 2025

Sullivan Buick GMC responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay in receiving the second key for your new vehicle from Sullivan Buick GMC. Your satisfaction is important to me, and I would encourage you to reach out to our team directly so we can provide you with an update and expedite the process. Thank you for your feedback, and I look forward to resolving this for you. Sincerely, Zachary Ellis Sales Manager

December 28, 2024

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Employee Rating

Great job by Princess. Very knowledgeable and did a great job explaining all of the features on the automobile. More

by dandjo1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
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Dec 29, 2024

Sullivan Buick GMC responded

Thank you for your fantastic feedback! We're thrilled to hear that Princess provided you with knowledgeable service and effectively explained all the features of your new automobile. At Sullivan Buick GMC [Ocala, FL], we strive to ensure our customers have a great experience. We hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

December 27, 2024

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Employee Rating

Nothing but praises for Brittany in service very efficient and always helpful, also a shout out to Sean Gruber. More

by STOOGES57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: SEAN GRUBER, ZACH ELLIS, ANTHONY SINGH

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Dec 28, 2024

Sullivan Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Brittany and Sean at Sullivan Buick GMC Ocala, FL. It's great to hear that you had such a positive experience with our service team. We look forward to serving you again and hope to see you soon! Sincerely, The Sullivan Buick GMC Team

November 16, 2024

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Employee Rating

Princess was the greatest sale s person I have EVER worked with, Very professional,outgoing, made buying a car very easy!!! More

by rjhermann57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DEVIN HAWES

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Nov 19, 2024

Sullivan Buick GMC responded

Thank you for your kind words! We are thrilled to hear that you had an excellent experience with us at Sullivan Buick GMC. Princess truly values providing top-notch service, and it's wonderful to know that she made the car-buying process easy for you. We hope to see you again for your next vehicle needs! Sincerely, Zachary Ellis Sales Manager

November 13, 2024

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Employee Rating

I enjoyed talking with Princess, Zack, and Anthony. I felt that all 3 of them were very knowledgeable and wanted to serve all my needs. I purchased a 2024 Buick Invision Avenir but this survey think More

by fischettijw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ZACH ELLIS, ANTHONY SINGH

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Nov 14, 2024

Sullivan Buick GMC responded

Thank you for your feedback! We’re thrilled to hear that you enjoyed your experience with Princess, Zack, and Anthony at Sullivan Buick GMC [Ocala, FL]. We strive to provide knowledgeable and attentive service to all our customers. Congratulations on your purchase of the 2024 Buick Envision Avenir! We appreciate your understanding regarding the survey issue, and your input helps us improve. We look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

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