PRINCESS MERCEDES

Sullivan Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that your car purchase process was smooth and that our finance team was able to secure you a better loan rate. At Sullivan Buick GMC [Ocala, FL], we strive to make every experience enjoyable. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that our team was able to help you find the right vehicle. At Sullivan Buick GMC, I strive to listen to our customers' needs and ensure a positive experience. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a wonderful buying experience at Sullivan Buick GMC [Ocala, FL]. It's fantastic to know that Princess and Mr. Hawkins provided you with friendly and helpful service. We appreciate your feedback and hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for sharing your feedback. I'm glad to hear that you found Princess and Anthony helpful during your visit at Sullivan Buick GMC. I appreciate your input on trade-in values and I am pleased to know you are overall happy with your experience. If you have any more feedback or questions, please feel free to contact me. I look forward to seeing you again. Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your feedback, Dustin, regarding the slow process, the scratches on your new vehicle, and the lack of communication about the step tailgate. Your experience is important to us, and we appreciate you bringing these issues to our attention. Please feel free to contact us directly at Sullivan Buick GMC so we can work towards a resolution. Thank you for helping us improve our service. Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you, Jared! We appreciate your kind words about Sullivan Buick GMC [Ocala, FL]. We're glad to hear that you had a positive experience with our team and that you found our negotiations fair. Your recommendation means a lot to us! We look forward to assisting you again in the future. Safe travels! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay in receiving the second key for your new vehicle from Sullivan Buick GMC. Your satisfaction is important to me, and I would encourage you to reach out to our team directly so we can provide you with an update and expedite the process. Thank you for your feedback, and I look forward to resolving this for you. Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your fantastic feedback! We're thrilled to hear that Princess provided you with knowledgeable service and effectively explained all the features of your new automobile. At Sullivan Buick GMC [Ocala, FL], we strive to ensure our customers have a great experience. We hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Brittany and Sean at Sullivan Buick GMC Ocala, FL. It's great to hear that you had such a positive experience with our service team. We look forward to serving you again and hope to see you soon! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your kind words! We are thrilled to hear that you had an excellent experience with us at Sullivan Buick GMC. Princess truly values providing top-notch service, and it's wonderful to know that she made the car-buying process easy for you. We hope to see you again for your next vehicle needs! Sincerely, Zachary Ellis Sales Manager