POOJA THAKUR

⭐️⭐️⭐️⭐️⭐️ 5/5 — Best BMW Buying Experience! Today I purchased my 2026 BMW iX from Nielo BMW Elk Grove, and I can confidently say it was the best car-buying experience I’ve ever had. Pooja T Today I purchased my 2026 BMW iX from Nielo BMW Elk Grove, and I can confidently say it was the best car-buying experience I’ve ever had. Pooja Thakur, my sales person, was absolutely outstanding , professional, knowledgeable, patient and genuinely committed to making sure everything was perfect. I highly recommend asking for her if you're buying a BMW.Mike De La Peña, the manager at the desk, worked with us to secure one of the best deals anyone could hope for. Truly exceptional support.In finance, Timothy was hilarious, super helpful and made the entire process smooth while answering all our questions. And Jonathan, who walked us through the delivery, mapping and features of the vehicle, was incredibly thorough and knowledgeable. I would highly, highly recommend Nielo BMW Elk Grove.
If you're buying a BMW, please go see Pooja Thakur and the team , they are simply the best! More

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5 stars! Excellent experience from start to finish. The dealership was welcoming, transparent, and efficient. A special shout-out to my sales advisor, Pooja T Excellent experience from start to finish. The dealership was welcoming, transparent, and efficient. A special shout-out to my sales advisor, Pooja Thakur who made the entire process smooth, stress-free, and enjoyable. Highly recommend! More

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My experience at Niello BMW in Elk Grove was extremely pleasant in my pursuit of a particular type vehicle for the right price Pooja Thakur was my contact person and one of those kind of people who goes a pleasant in my pursuit of a particular type vehicle for the right price Pooja Thakur was my contact person and one of those kind of people who goes above and beyond the call of duty she was sure and confident that she could make happen what I needed to drive away a happy customer BOY did she come through along with her staff who bent over backwards to crunch the numbers to make what I needed possible they actually did it!!! I’ve purchased many vehicles in my life this dealership is the best I’ve ever seen REAL INTEGRITY beautiful people I highly recommend Niello BMW in Elk Grove CA ask for Pooja Thakur More

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Had great experience working with Pooja in sales and finance department. They were helpful. They answered n explained every question I had. The vehicle could have been more polished n cleaned at deliver finance department. They were helpful. They answered n explained every question I had. The vehicle could have been more polished n cleaned at delivery. However it was not to bad. More

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They promise and provide with better information, regarding my BMW-X7. I hope they keep their promise. Overall they are great! regarding my BMW-X7. I hope they keep their promise. Overall they are great! More

by JAMSHID Verified Customer Verified Customer

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Excellent, stress-free and outstanding experience. The process from the start to finish was seamless. Our salesperson, POOJA THAKUR was incredibly knowledgeable and attentive. She listened to what The process from the start to finish was seamless. Our salesperson, POOJA THAKUR was incredibly knowledgeable and attentive. She listened to what we was looking and helped us to find the perfect vehicle without any pressure. POOJA THAKUR was professional, friendly, perfect, honest and quick. We appreciate your business. More

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Very good and professional dealership. I did not make a purchase. I will consider this dealership in the future. I did not make a purchase. I will consider this dealership in the future. More

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I had a great experience shopping at niello and would highly recommend them. Will continue to go there! I also took my new purchased car for ceramic coating and it looks great! highly recommend them. Will continue to go there! I also took my new purchased car for ceramic coating and it looks great! More

by Erockz81 Verified Customer Verified Customer

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I, with our nephew's knowledgeable help, had been car shopping for a number of days, off and on. We went to Niello Elk Grove BMW to see a couple of cars of possible interest, which we'd seen listed. W shopping for a number of days, off and on. We went to Niello Elk Grove BMW to see a couple of cars of possible interest, which we'd seen listed. We were greeted by Pooja Thakur as we entered the showroom. Right from the start, it was clear that she was there to help, if needed. She answered a couple of general questions without showing any of the typical intrusive banter and interrogation we'd come to expect in some other dealerships. She knew her cars and discussed the Niello inventory and specific BMW specs with confidence. When we focused on two different models, she was able to bring us right to the first, out on the lot. After viewing and questions she offered a trial drive, which we did, straightway. Afterwards, we focused on the second model which she arranged to promptly bring up to the front entrance for a review and then test drive. When we returned to the showroom, she courteously attended to us and gave us the space we wanted to discuss our thoughts about the two cars. Your sales associate, Pooja, was quite friendly, highly professional, courteous and responsive but never tried directing us toward a sale until she knew that we'd taken a sincere interest. We also saw the same helpfulness, but reserve, in the other Niello staff with whom we met afterwards in concluding a purchase. Had Pooja and your team shown any of the untoward assertiveness we'd seen elsewhere, we'd likely not have followed through to a purchase. In summary, it was a very enjoyable, refreshing shopping experience. We felt that we were treated with respect and helpfulness and that our interests and preferences were responded to in reaching a purchase agreement. All in all, we are happy with the new car, our BMW X1 M35i and look forward to a long and enjoyable driving experience. It is without reservation that we would recommend Niello BMW, Pooja, Ali our BMW "genius", and all the staff and management with whom we met, without reservation. Thank you, David D Lyons PS Please accept my apologies for the delayed response. Issues with my messaging apps. More

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Pooja was absolutely fantastic! She worked so hard for me !!! She deserves a metal!!!!wonderful She worked so hard for me !!! She deserves a metal!!!!wonderful More

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