PJ Chak

Do NOT buy a car from this dealership. Their fees, taxes, and additional charges are significantly higher than other dealerships, and it won’t come up until the very end. Don’t make th Their fees, taxes, and additional charges are significantly higher than other dealerships, and it won’t come up until the very end. Don’t make the same mistake I made (or others…read the other reviews. I wish I had seen them before visiting this dealership.) I did a lot of research about the car I wanted to buy — a pre-owned Ford Escape. I visited several other dealerships, but decided to drive more than an hour to see a car here that was listed for $21K. I made an appointment, and despite several people calling me to confirm the appointment, when I arrived and asked some questions about the car, I was told it had not been serviced yet. OK. Thalia passed me off to David whom I spent several hours with trying to explain my situation and the numbers I was trying to make work. I drove up there b/c the car was listed at a good price, and with the typical fees would have been good. Plus, they said they would honor the trade-in value I was quoted by Carvana for my current car ($16,200) After we shook on a deal, I was passed off to P.J., the finance guy, and all the numbers changed. All David had done was added a year to my plan to make my number work instead of the agreed-upon 72 months. They had already removed my license plates from my old car, and I had cleaned it out, thinking we had agreed on a number. This is when I should have walked out the door! It’s on me because I could not find my glasses, I was tired from the haggling and hungry, and still had to go to work. I signed the paperwork despite asking and not understanding the answers I was getting to my questions. P.J. kept saying “it’ll make sense in the end” and pushing all these extra warranties. The equity going towards the pre-owned car should have been $4,400. So that brings the cost of the car to $16,600. Somehow, I ended up with a loan for $25K. That is $8,000 more!!! This is false advertising; it was deceitful and should be illegal. On top of leaving there feeling sick to my stomach, I had to pull over twice because the check engine light went on, and one tire only had a pressure of 13. The next day, Thalia sent me a document showing work done on the car that was not on the car fax, including an oil leak that had just been repaired, seemingly while I was there. That should have been disclosed. Before you add a generic response to contact the general manager, I already have… They will give me $2,200 off the loan for a warranty I repeatedly said I did not want. But this is still not good enough. I will be reporting my experience to the BBB. I am writing this review because while I spent a lot of time researching what type of car I wanted to buy, I did not look at the reviews for different dealerships. Had I read previous reviews about this place, I never would have made the trip. Do better! You ripped me off. Do NOT shop here. More

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Horrible will not return calls. I have damage to my vehicle and no tags yet. Temp tag is expired RJ or the dealer will not return call. DO NOT BUY a CAR FROM RJ when you walk out th I have damage to my vehicle and no tags yet. Temp tag is expired RJ or the dealer will not return call. DO NOT BUY a CAR FROM RJ when you walk out the door so is his helping you. More

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This dealership is so CLEAN, KIND, and WELCOMING. I have never bought a car anywhere else. I have bought 3 vehicles with this dealership and have had a pleasant experience with all of my maintenances I have never bought a car anywhere else. I have bought 3 vehicles with this dealership and have had a pleasant experience with all of my maintenances. I have referred multiple friends and family members here as well. I will never shop anywhere else!!! More

by DEEFIGS23 Verified Customer Verified Customer

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The best team to work with! ! Will be back for any future purchases I may have. ! Will be back for any future purchases I may have. More

by alexiscarav Verified Customer Verified Customer

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good service good attention I recommend it good people who attended me and very good treatment thanks for your attention good job who attended me and very good treatment thanks for your attention good job More

by leolr75 Verified Customer Verified Customer

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I couldn’t say enough good things about this place and everyone who works there. From start to finish everyone was very accommodating and went what felt like above and beyond for me to be comfortable with everyone who works there. From start to finish everyone was very accommodating and went what felt like above and beyond for me to be comfortable with my purchase More

by Abe369 Verified Customer Verified Customer

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My experience here was phenomenal. From speaking with the salesman to the finance manager it was as smooth as can be and they made me feel so at ease with my decision. Sean Musalaev w From speaking with the salesman to the finance manager it was as smooth as can be and they made me feel so at ease with my decision. Sean Musalaev went above and beyond to make sure we were comfortable with our purchase and even checked on us days after. This place is fantastic. More

by Abe369 Verified Customer Verified Customer

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Great experience buying our 6th Jeep! !! Myles our broker and PJ from dealership worked great as a team and we will definitely be purchasing future Jeep from them. !! Myles our broker and PJ from dealership worked great as a team and we will definitely be purchasing future Jeep from them. More

by CASTROLEO172 Verified Customer Verified Customer

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Customer Service 10, Quality 10, Care 10 Just purchased my 6th Jeep and will only buy from this dealership from now on. Unfortunately my email got hacked and they received incorrect rating on a previous su my 6th Jeep and will only buy from this dealership from now on. Unfortunately my email got hacked and they received incorrect rating on a previous survey!! We will be back 100% and my brother already wants one in September so we will see you soon!! Thank you!! We love our New Grand Cherokee and will continue our loyal business to Route 46 Jeep!! More

by CASTROLEO172 Verified Customer Verified Customer

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Was easy to make an appointment. And friendly staff. Will recommend to friends looking for cars And friendly staff. Will recommend to friends looking for cars More

by JKGIGGLES73 Verified Customer Verified Customer

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