Ozzie Hernandez

Went in during their "Sales Event". They made us wait 5 hours and we told them we were leaving. They said they could put me in a new car and lower my payment. Did neither--payment was same as what I pay n hours and we told them we were leaving. They said they could put me in a new car and lower my payment. Did neither--payment was same as what I pay now. My car has very low milage and he would not show me what the trade-in value was they were giving me. So I chose not to do it. Second - recall notice - made appt and had to cancel due to family emergency. Called for 2 months to get another appt. (talked to Jim Marsh himself about the service dept. NOT calling me back. Finally got car in past Tuesday. Did 2 recalls and I left. Came home and went right in house. Next day, I went out to go to doctor's appt. and noticed a scratch on my passenger side mirror from back bottom all the way to front. I called and they had me bring it in and looked at it. The service person is rude and egotistical and told me he'd call me because he had to look at their video tapes to see if it happened there. Over a week later, no call from him either way. It was not on the car when I took it in and we have never had issues at our residence of auto damage. My sister's vehicle sits right next to mine and her's wasn't touched. So I am left to have this repaired myself. Between the issue with trading car and their sales dept. I will NOT go back to this dealership. If my car needs service for a recall, etc. I will go to another Kia Dealer in my area. I plan on writing a letter detailing all of this to Jim Marsh - it is his dealership and he needs to know this. This was not the first time the service person was rude and treated me like an idiot. Done with this place. More

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My family and I have purchased several cars from this dealership. Cash has sold us all of our cars. He is an outstanding person who we have found to be honest and caring. dealership. Cash has sold us all of our cars. He is an outstanding person who we have found to be honest and caring. More

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First of all, I hate buying cars. But Ozzie and Sal made it painless. I appreciate their willingness to make sure things were good and what they did to follow through for me. In addition, the rest of the st it painless. I appreciate their willingness to make sure things were good and what they did to follow through for me. In addition, the rest of the staff was good to try and assist. Big Mike, Cash, Arsenio, Attia, and Todd in Service. There may be a couple I missed, but overall, I was pleased in buying a car. Thanks! Wade More

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Friendly and excellent service ! Will always recommend this dealership. Very satisfied with the car I purchased here and will continue buying from this dealership, great prices! this dealership. Very satisfied with the car I purchased here and will continue buying from this dealership, great prices! More

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Service was outstanding as always the workmanship is beyond excellent and I always feel good when leaving knowing my vehicle was well taken care of and in the best condition due to their compassion and beyond excellent and I always feel good when leaving knowing my vehicle was well taken care of and in the best condition due to their compassion and pride in doing an excellent job! More

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They were very kind and professional while I waited for the processing to be completed I enjoyed my stay there while I was there great work the processing to be completed I enjoyed my stay there while I was there great work More

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Had a great experience at Jim Marsh Kia with both finding the vehicle with the right fit and actually making the purchase on the vehicle at an affordable price. the vehicle with the right fit and actually making the purchase on the vehicle at an affordable price. More

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This dealership was easy to work with and accommodating. My husband and I liked working with them. They made the process as easy as possible. My husband and I liked working with them. They made the process as easy as possible. More

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Very friendly staff. Cash was very helpful and is a great asset to Kia at Jim Marsh. He easy to talk and a personable gentleman. asset to Kia at Jim Marsh. He easy to talk and a personable gentleman. More

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Very smooth transaction Clean, close to my home. Friendly staff. I was treated as a VIP customer. Had a lot of vehicles on hand. Very helpful with explaining the car details. Clean, close to my home. Friendly staff. I was treated as a VIP customer. Had a lot of vehicles on hand. Very helpful with explaining the car details. More

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