Owen Long
Owen Long at W&L Subaru

Owen Long | Page 13

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
321 Reviews
4.8

321 Reviews

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321 Reviews of Owen Long

February 04, 2025

Dealership Rating
Employee Rating

Owen was great. As was my mechanic Dustin both displayed top tier customer service and care. More

by J.ruiz5709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Bollinger

Feb 05, 2025

W&L Subaru responded

Thank you so much for the review!

February 03, 2025

Dealership Rating
Employee Rating

Been going through dealerships for over 35 years. Never had this much dedication to customers. Would recommend anyone to deal with W&L Subaru just for the experience! Top Notch ⭐️ More

by STEPHANIETHOMAS945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bassett, Andy Long, Scott Mertz, Roy Beck, Keayon Williams , Meghan Balum, Tony Barrenechea, Cliff Clymer

Feb 04, 2025

W&L Subaru responded

Thank you so much for taking the time to share your thoughts online! It was our pleasure helping you! If you need anything at all just let us know!

January 31, 2025

Dealership Rating
Employee Rating

Work started at appointed time, good communication about work in progress, Owen handled details in a professional and timely manner. More

by pabunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

W&L Subaru responded

Thank you for the 5-star ratings! If you need anything at all, just let us know!

January 29, 2025

Dealership Rating
Employee Rating

Staff is very friendly. Waiting area is very clean and comfortable. They keep you up to date on what services are due to be performed, More

by glsmms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2025

W&L Subaru responded

Thank you for the 5-star ratings! Have a great day!

January 19, 2025

Dealership Rating
Employee Rating

Would be nice if they would take care of an on going problem and brush it under the carpet! More

by bwheimbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 21, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns. For more information on the details of your recent visit, including explanations of why we were unable to take care of your issue, please give us a call at 570.473.3432. We'll be happy to help. [Note: the service department does not see replies to these messages on Dealerrater.]

January 15, 2025

Dealership Rating
Employee Rating

Brand new car with multiple issues. Has been at the service center multiple times for 2 weeks at a time. Communication was not great with service advisor. Appreciate loaner car More

by mdauberman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Dan Bennick Jr. , Tony Barrenechea

Jan 15, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your frustration and we are sorry your new car has had these issues. Excellent communication is something we strive for, and we apologize if we missed the mark with your service visits. We appreciate your patience, and if there is anything else we can do for you just let us know. Thanks again, and have a great day.

January 11, 2025

Dealership Rating
Employee Rating

This is my second time working with Owen Long. He is definitely an asset to your company. He is very pleasant to talk to and seems to truly care about the customers. More

by kws50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

W&L Subaru responded

Thanks for your feedback!

January 11, 2025

Dealership Rating
Employee Rating

Great customer service and follow up on findings during routine service and having a loaner. More

by jpatton6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

W&L Subaru responded

Thank you so much!

January 10, 2025

Dealership Rating
Employee Rating

Service department was very friendly and professional. They performed the service in a timely manner and kept us informed during our service. More

by sandbagger4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck , Tony Barrenechea, Gavin Faust

Jan 13, 2025

W&L Subaru responded

Thank you so much for the 5-star review!

January 10, 2025

Dealership Rating
Employee Rating

I have had great service from day one. I have only had my 2025 Outback about 6 months. Service so far has been great. I have told everyone how impressed I have been with W & L Subaru North More

by tia0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

W&L Subaru responded

Thank you so much for the online review! We appreciate the feedback!

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