Otto Villalta

My father turned his 2022 Kia lease in early and Kia bought it. We had no way to get home so we asked the salesman to arrange transport for us back home. He said no one was available to do it because em bought it. We had no way to get home so we asked the salesman to arrange transport for us back home. He said no one was available to do it because employees had left early to prepare for the approaching hurricane. We had no choice but to hire an Uber to get back home. I returned a few days later to give them the spare key I found, and asked at that time to be reimbursed the $54 it cost us for an Uber home and produced the receipt. After checking with the manager, a salesperson explained they wouldn't reimburse the cost. I said I would leave a negative review about our experience. He said he would check again. He returned but with the same answer, saying because Kia bought the car we weren't eligible to be reimbursed. My father has had 3 or 4 Kia leases from this dealership and always paid on time. He's 91 on a limited income. He turned in the car with almost a full tank of gas which cost $60. I also returned the spare key at my own expense, about a 35 min. drive each way. The $54 Uber ride cost less than if they had to pay an employee to shuttle us home and return to the dealership, so we actually saved them money. Managers have the ability to make exceptions. Not only did this manager refuse to do so, he couldn't even be bothered to come out and speak with us in person, but remained in his cozy office and left it to his salesman to deal with. BTW, that's not the reason we were given when we first asked for a ride home. It was a manpower issue then. Rather than make a loyal, repeat customer (and a veteran) feel whole, Ken Ganley Kia chose to play it by the book and save themselves a measly $54. This shouldn't have been about rules but about proper customer service and treating a customer like a human. As if their support couldn't get any worse, a couple of weeks later, I called to speak with someone in their finance dept. After being on hold forever, I was eventually sent to voice jail and left a detailed message along with my name and number. Two business days passed with zero call back. I called again and told the receptionist I wanted a human and I eventually got one. I love having to do things twice because they don't respect customers enough to check their voicemail and return calls. I wonder how many others never got called back. They should immediately sack the sales manager and the person in charge of finance. Shameful. I sure hope Ken enjoys his $54. I'm sure he needs it. More

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Salesman Otto was fantastic. Truly one ☝️ f the best I’ve ever dealt with. F&I was not. Fortunately the office manager straightened out their numerous mistakes and failed promise Truly one ☝️ f the best I’ve ever dealt with. F&I was not. Fortunately the office manager straightened out their numerous mistakes and failed promises. Everyone has bad days (it should not have taken 6 days), and I hope that’s what it was. Process isn’t complete, but I have hope title/registration will go smoothly. More

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The salesperson, Otto was very patient with me and what was even better than that he was listening to me. His communication was excellent from the start to finish. Otto was very professional. He did everyt was even better than that he was listening to me. His communication was excellent from the start to finish. Otto was very professional. He did everything I could have asked for and respected my requests. Otto is a friendly, intelligent, respectful and gracious person and I enjoyed all the conversations with him. I also wanted to mention Megan's name from the finance department as well. She was very easy to work with. I appreciate all the help and support I got from both of these individuals. More

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I’m very grateful with the staff for the service they gave me,excellent people,great dealership. gave me,excellent people,great dealership. More

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I am very happy with my Telluride and my kia team at Friendly. Otto is my sales representative. I will refer friends and family 2him. Friendly. Otto is my sales representative. I will refer friends and family 2him. More

by FLCNCHIX Verified Customer Verified Customer

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Very pleasant and considerate. Otto was such a gentleman, trying to make sure my phone was hooked up and showed me how to use the navigation. I had a very pleasant experience there and I will rec gentleman, trying to make sure my phone was hooked up and showed me how to use the navigation. I had a very pleasant experience there and I will recommend my friends to go there. More

by bdf24u Verified Customer Verified Customer

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Otto was great! Once we were able to get some issues worked out, the experience was smooth and fun! It’s so busy, it made it difficult to purchase and the wait fir the car was very long. worked out, the experience was smooth and fun! It’s so busy, it made it difficult to purchase and the wait fir the car was very long. More

by Derek Verified Customer Verified Customer

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you have an excellent service, especially for the otto seller, service provided very quickly, a very friendly team, great prices and thank you very much. seller, service provided very quickly, a very friendly team, great prices and thank you very much. More

by Vasconcelos.strong Verified Customer Verified Customer

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Otto and Joe D were A-mazing! They both went above and beyond to take care of me and I appreciate them greatly! Love this dealership! beyond to take care of me and I appreciate them greatly! Love this dealership! More

by Brook G Verified Customer Verified Customer

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Great service from the dealership I am a repeat customer for life they helped me when no one else would recommend to anyone i know for life they helped me when no one else would recommend to anyone i know More

by mikevagonew Verified Customer Verified Customer

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