Oscar Lozano

Salesman was great. Financing was quick and easy. Went over the car thoroughly Enjoyed the experience Financing was quick and easy. Went over the car thoroughly Enjoyed the experience More

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I’ve had the worst car-buying experience of my life with Coachella Valley Volkswagen, and I strongly advise anyone considering purchasing a vehicle from here to think twice. On November 9, 2024, I purcha Coachella Valley Volkswagen, and I strongly advise anyone considering purchasing a vehicle from here to think twice. On November 9, 2024, I purchased a 2020 Hyundai Sonata Limited after receiving a text claiming the manager had a great deal for me. That “deal” turned out to be only about $200 off. From the moment I drove the car home, I noticed multiple issues starting November 10, 2024: problems with the vanity lights, sunroof, power steering, sensors, AC, and a broken front camera. I immediately contacted the salesperson, and an appointment was made to bring the car in. When I brought it in, they didn’t do any work, just looked at it and told me to come back. Frustrated, I noticed more problems, so I kept texting the salesperson. Another appointment was made, and once again, they just looked at the car and told me the front camera was broken and that they needed approval to order the part, which would take three weeks. They promised to call me when to come back, but they never did. I emailed the owner, Todd, who scheduled an appointment for me to drop off the car on December 5, 2024. I picked it up on December 14, 2024, only to find that absolutely no work had been done. To make matters worse, my car was returned dirtier than when I left it, with new scratches on the exterior and unknown spots on the interior seats. None of the original issues had been resolved. When I emailed Todd to express my concerns, he refused to acknowledge the problems or take responsibility for the damage. He even tried to manipulate the timeline to make it seem like I was lying, falsely claiming that I emailed him on December 16 and that I had the car in my possession for days. The email receipts clearly show I contacted him on December 14, the day I got the car back. During this time, the dealership experienced a power outage and refused to provide me with any paperwork confirming what, if anything, had been done to my car. My last conversation with Todd was on December 16, 2024, and since then, I’ve been trying to get an update on the front camera part they claimed to have ordered. When I finally got through to someone yesterday, they texted me saying the part still hasn’t arrived. When I called back to follow up, I couldn’t get a response, and now my calls go straight to voicemail. This dealership has wasted my time and money and treated me as though I were beneath them. They are not friendly, not professional, and clearly have no respect for their customers. My car has been nothing but a headache since I bought it, and they’ve done nothing to resolve the issues. Do NOT buy a car from Coachella Valley Volkswagen. Save yourself the stress, money, and frustration. More

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Excelent customer services and mr mike was very friendly. In general the people working there were very professional In general the people working there were very professional More

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Friendly costumer service, polite workers. Shuttle driver was courteous, agent was super helpful and I would recommend this dealership to all my friends and family. Shuttle driver was courteous, agent was super helpful and I would recommend this dealership to all my friends and family. More

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We appreciated the all around caring customer service and attention to detail in meeting our needs. attention to detail in meeting our needs. More

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I arrived to this dealership with the intention of buying a golf GTI the salesperson was very professional. I asked if I could test drive the vehicle and the manager later came outside and informed me they d a golf GTI the salesperson was very professional. I asked if I could test drive the vehicle and the manager later came outside and informed me they did not allow any of his vehicles to be test driven mind you I gave him my license and everything required to test drive a vehicle the manager later came outside and stated that if I was serious in purchasing a vehicle I shouldn't have to test drive the car I could have easily bought two vehicles that day but just on his approach I decided to go to Subaru where I now drive a Subaru WRX and a Subaru outback best decision ever it's nothing personal towards the dealer but next time somebody comes up and asks to test drive a vehicle it might be because that person was considering buying and wanted to see how the vehicle drove hence the test drive. More

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I totally recommend this dealership! They are all the VERY best. Provided me with great customer service and made sure I was taken care of. They are all the VERY best. Provided me with great customer service and made sure I was taken care of. More

by Mgaeta8809 Verified Customer Verified Customer

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Thank you for helping me find my new car. It was a long process but worth it in the end It was a long process but worth it in the end More

by JDDRRRA6 Verified Customer Verified Customer

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Oscar was efficient and solve pretty quickly and fine the issues that appeared. After the deal was made he kept helping me. issues that appeared. After the deal was made he kept helping me. More

by Francisco Ortiz Garza Verified Customer Verified Customer

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Returning customer here! They helped me with every task I’ve had for years with quality and respect. I am very happy with their sales and service. Thanks again! They helped me with every task I’ve had for years with quality and respect. I am very happy with their sales and service. Thanks again! More

by MICHAELPATRICKLEE Verified Customer Verified Customer

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