Osama El Farmawi

My experience at Royal Preowned Supercenter was fantastic. My 2011 Mini Cooper had a significant breakdown and I realized it was time to retire my favorite car. I don't shop for vehicles often an fantastic. My 2011 Mini Cooper had a significant breakdown and I realized it was time to retire my favorite car. I don't shop for vehicles often and purchases can be stressful to me. Jesus was kind right from the start. I saw a vehicle I liked online but I was without a ride to come and see it. He took a video and sent to to me; the next day, he offered to send a Lyft to get me to the car lot to take a test drive. When I arrived, the sales manager, Keith, help me look at the vehicle because Jesus was with another customer. Then Osama went for a test drive with me. All three gentleman were very kind.. After my vehicle was fixed and I took the new vehicle to my mechanic for review, I was all set to purchase the vehicle. It happened quickly (but with plenty of time to feel comfortable). Jesus kindly held the vehicle for a bit until we could get it to my mechanic (and they took it to my mechanic for me, since I didn't have transportation and had obligations at work I couldn't change). Then, at the very end they put a finishing touch on the experience by adding a box of roses before I drove off with my new vehicle. I love my new mini (who I named Maxi since I went from a 2DR to a 4DR). And, I highly recommend this sales team, especially Jesus. More

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