Orlando Santiago

This is our first service at Toyota of Tampa Bay. We lived in Land O Lakes so we normally go to Wesley Chapel Toyota but now live in Carrollwood so your place is more convenient. Unfortunately, we w We lived in Land O Lakes so we normally go to Wesley Chapel Toyota but now live in Carrollwood so your place is more convenient. Unfortunately, we wont be back. The video that we were sent from the tech advised that we needed an alignment "to correct the pulling", even thought we just had one done at our last service and Orlando confirmed that the computer shows it. There is NO pulling! The tech also advised that we need front breaks at our next service, but the paperwork report we were given shows all breaks are in the GREEN zone and the car has only 39K miles on it. There were several other things that the video stated we needed as well, all adding up to around $2,500!!!!!!! When we dropped the car off, I was given paperwork to sign with the charges. It did not show the $49.99 oil change after 1pm which is the reason I scheduled the oil change in the first place. My appointment was at 1pm. Orlando said he wasn't aware of that special. I requested that he write my total on the paperwork that I signed at drop off but when I came to pick the car up, the bill was much higher even though I didn't authorize and additional services. When reviewing the itemized bill, there was around $25 in add on charges. I asked Orlando what they were and he said its for towels. We have absolutely no confidence in the trustworthiness of this dealership. I addressed all of this with Orlando and he stated it would be addressed as it should not have happened. Hopefully he brought it to managements attention to prevent another customer from experiencing what we did. Again, we will not be back! More

by RNRDombrowski Verified Customer Verified Customer

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Outstanding from start to finish. Mr. Santiago is a true professional; he kept me informed throughout the process. Walked me out to my car and made sure everything was up to par. Tru Mr. Santiago is a true professional; he kept me informed throughout the process. Walked me out to my car and made sure everything was up to par. Truly a much better and different experience than the previous Saturday...a complete 180 degree difference. More

by Bless4sure Verified Customer Verified Customer

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I went in there with an appointment at 11 AM to get my tint done for my brand new 2025 Toyota Camry. They said they should be done before 1pm then 1:30pm comes rolling around and I wonder what’s taking th tint done for my brand new 2025 Toyota Camry. They said they should be done before 1pm then 1:30pm comes rolling around and I wonder what’s taking them so long finally they come out around 1:37 to give me an update. They tell me that the car hasn’t even been started and there’s two cars ahead of mine because their general manager told them so they were making me wait there 3 1/2 hours before they even told me anything I was very sad and disappointed that they made me wait 3 1/2 hours before they ended up telling me anything so then I asked them again how much longer they tell me another three hours so I ended up having to wait 6 1/2 hours for a car tint that I had an appointment for I was super upset because not only that but the tint came out horribly. I have never seen such bad tint from Toyota themselves like you would think since you go to the dealership that come out good but it did not come out good at all whatsoever, I am super disappointed More

by DARIO ARENAS Verified Customer Verified Customer

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The experience at Toyota Tampa Bay was quick and efficient. They notified me with any updates and/or concerns. efficient. They notified me with any updates and/or concerns. More

by scosentino94 Verified Customer Verified Customer

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Shout out to Orlando for facilitating a great appt. for me last week. He was very helpful in walking me through the process and I was in and out within an hour. for me last week. He was very helpful in walking me through the process and I was in and out within an hour. More

by thaddeusjhouse Verified Customer Verified Customer

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La atencion fue excelente a lo igual que con la asistencia de mi auto, los felicito asistencia de mi auto, los felicito More

by MICAJESSI.LLC Verified Customer Verified Customer

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Cordialidad, rapidez y excelente servicio al cliente. Orlando fue muy eficiente y estuvo siempre al pendiente de todo. Gracias! Orlando fue muy eficiente y estuvo siempre al pendiente de todo. Gracias! More

by MILLIEVETTESANTIAGO Verified Customer Verified Customer

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Orlando was great, exceptional service. I will definitely be coming back to this dealer for all my future services. I will definitely be coming back to this dealer for all my future services. More

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Orlando Santiago is a asset to this service department very professional and knowledgeable, he is my go to! very professional and knowledgeable, he is my go to! More

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Orlando was amazing, very knowledgeable and answered all my car questions on top of recommendations of services and parts I might need. Will return just for how comfortable my visit was with him! my car questions on top of recommendations of services and parts I might need. Will return just for how comfortable my visit was with him! More

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