Orlando Hernandez

The service was outstanding, the location was clean and the staffs are attentive and very professional the staffs are attentive and very professional More

by WINSOMEC69 Verified Customer Verified Customer

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The team met all my expectations and went above and beyond to satisfied my needs beyond to satisfied my needs More

by WINSOMEC69 Verified Customer Verified Customer

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STAY AWAY FROM THIS PLACE AT ALL COST! I had the displeasure of dealing with the front desk secretaries Orlando and Robert. Walking in was like interrupting a high school gossip sessi I had the displeasure of dealing with the front desk secretaries Orlando and Robert. Walking in was like interrupting a high school gossip session. They looked up like, “Ugh, a customer? During business hours? Weird.” Zero urgency. Zero professionalism. Just two grown men doing the bare minimum and somehow still falling short. Robert xxxx near moaned when he found the loophole to void my warranty. And when that happened? Orlando couldn’t hold his giggles. Full-on giddy. Like kids who found a dirty magazine in the woods. It was gross. High school behavior from two grown men with hairlines that say otherwise. Orlando especially—this guy is Review famous, and not in a good way. He’s like the dealership’s mascot for mediocrity. Read the reviews. People have been complaining about him for years, and somehow he’s still here. Either management’s asleep or they just hate customers. In short I walk-in get ignored, Robert moans and Orlando couldn’t hold his girly giggles. I refuse to give this establishment any of my business. More

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I took my 2019 Honda CRV for some factory recall. Plus I asked them to do oil change and cabin filter change and some left rear tire problems. The technician did a good job on the car and customer re Plus I asked them to do oil change and cabin filter change and some left rear tire problems. The technician did a good job on the car and customer representative was nice , cordial and helpful. I am happy with the service and attention of all staffs. I give them 5 stars. More

by MATALEX487 Verified Customer Verified Customer

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Best, Customer Service I ever had very friendly service technicians very knowledgeable in informing you whatever your car really needs technicians very knowledgeable in informing you whatever your car really needs More

by WILLIAMTRUJILLO51695 Verified Customer Verified Customer

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The service director kicked me out and would not let me do warranty work or safety recalls. He tryed to change and lie on the repair order. I spent 4 hours there and they could not fix my car. do warranty work or safety recalls. He tryed to change and lie on the repair order. I spent 4 hours there and they could not fix my car. More

by jmsmcevoy Verified Customer Verified Customer

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The service advisor was good but the service director lied and tryed to falsify my repair order. Then the service director kicked me out and told me I could not come even if it was for a safety recall lied and tryed to falsify my repair order. Then the service director kicked me out and told me I could not come even if it was for a safety recall or a safety concern. More

by jmsmcevoy Verified Customer Verified Customer

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This was my second inspection. The first time (last year) I was told 2 hours and it took at least four. Yesterday I was also told 2 hours and it took 5. I kept checking in and was The first time (last year) I was told 2 hours and it took at least four. Yesterday I was also told 2 hours and it took 5. I kept checking in and was told 30 minutes more over and over. This was frustrating as it felt like I spent the whole day in the waiting room when I thought I'd be done by 11am at the latest, but what peeved me even more is that as I was waiting for another status, an employee made a disparaging comment about LGBT people to another employee. That is just not cool in this day and age, and honestly it made me feel like this place is just cruel and dysfunctional. The employee's name was Orlando. I was not dealing directly with him so it was not that person (although I apologize, I forgot his name and marked Orlando below). I felt like the person I was dealing with directly was probably doing his best to get my car done and there was something else going on that caused the delay, but the delay was just so long it became incredibly frustrating. Between those two (the delay and the comment about LGBT people), the whole process just left me fuming. This is my honest experience. More

by SARA.KORBA Verified Customer Verified Customer

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Showed me great customer service and took good care of my car while I waited for my car to get serviced thanks for the great work melliinium honda. car while I waited for my car to get serviced thanks for the great work melliinium honda. More

by Miltonhobbs03 Verified Customer Verified Customer

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Orlando was wonderful helpful friendly and very nice. Fast and efficient. Greg is great too. Fast and efficient. Greg is great too. More

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