Orlando Hernandez

I have been a customer for 27years. I have never had anything done that was a problem I have had the privilege of dealing with Greg Andrews -now the service manager- for all those year I have never had anything done that was a problem I have had the privilege of dealing with Greg Andrews -now the service manager- for all those years. He and his crew do good work and I hope to keep my Honda for as long as I can drive More

by JOANNERE44 Verified Customer Verified Customer

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Came back to have my windshield done. Although the auto glass were from another company, it was done in their premises. Thanks Steven Murillo. Although the auto glass were from another company, it was done in their premises. Thanks Steven Murillo. More

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I have been a Honda owner since 1988. In '91, I owned 2 Honda vehicles and have owned 2 ever since. I currently own a '06 Pilot and a '10 CRV I have always brought my vehicles to Mille In '91, I owned 2 Honda vehicles and have owned 2 ever since. I currently own a '06 Pilot and a '10 CRV I have always brought my vehicles to Millennium and had GREAT service by Greg Andrews. For recent 2 yrs, I have had difficulty w/ pricing and allowable discounts (mailer cards and other customer service accommodations) Greg has tried to help but during my last visit, I picked up my card while Greg was gone. Mr Teran denied a 10% discount bc I did not have the physical mailer card with me. He did not care that I was a long standing customer and would not budge. After a long conversation and after refusing to reach out to Greg or make any accommodation, I explained I would not "ever" be returning if he would not do something (anything at all). He said he understood and it made no difference. Afterwards when I left to get my car in the parking lot there were 2 "STICKERS" on the car re: Parked in Incorrect area. The car was in a spot that Service had parked it. I was told I had to go to sales bc they put on the sticker! After several minutes I went there and had to wait for the sales manager - who then had to walk me back to the car to remove the sticker. He asked why I was upset, I explained the service issue. I then asked if he could help me. He could not help with my issue. My last charge was $3,880.00 - I was denied my $388.00 discount (10% mailer card). With no consideration of my dedication to Honda as an owner and user of service at Millennium, I find it very difficult to ever return unless someone can help me understand why Mr Teran could care less about my situation. I do not see his name listed below - I hope he is no longer with Honda; however since no one else reached out to save my continued business, I am hesitant to return to Millennium for service or to buy my next Honda in 2025. Manuel Velez 917-886-3825 manuel.velez173@gmail.com My ratings of 1 star hopefully gets attention I would appreciate a reply and a solution before shopping elsewhere for my next service and eventual replacement vehicle More

by Manny Velez Verified Customer Verified Customer

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It’s always a pleasure to bring my cars to be serviced at Millenium Honda. Millenium Honda. More

by JCCL916 Verified Customer Verified Customer

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I can't express just how horrible this experience was. From start to finish..in my 60 years of life Ive never had such a bad experience. From start to finish..in my 60 years of life Ive never had such a bad experience. More

by JO Verified Customer Verified Customer

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Professional,competent ,courteous, caring, clean,respectful, responsible, supportive, trustworthy, thoughtful, management of your time, and team effort. clean,respectful, responsible, supportive, trustworthy, thoughtful, management of your time, and team effort. More

by chicdu Verified Customer Verified Customer

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Mr Steven Murillo helped me with the parts and made good advise on what's next for maintenance. advise on what's next for maintenance. More

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They did a great job they got me out when they said they were. Everything was done right you have a great employee Orlando. were. Everything was done right you have a great employee Orlando. More

by POLOLULU Verified Customer Verified Customer

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Try waiting to for 3 hours to get your car back in a room without heat without heat More

by LEMUSEL2024 Verified Customer Verified Customer

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Waiting time and lack of communication skills provide by costumer service need improvement Thank you costumer service need improvement Thank you More

by MJREGLAZINGNY Verified Customer Verified Customer

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