Ondra Calvert

Everyone was great to work with! Chin was a great salesman and really listened to what I wanted! Chin was a great salesman and really listened to what I wanted! More

by KYMMY11703 Verified Customer Verified Customer

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Your general manager was very rude and I felt like he was trying to intimidate me, because I didn't agree with the amount of the purchase for your 2025 Red Honda SE. I felt like the payments were too high. I trying to intimidate me, because I didn't agree with the amount of the purchase for your 2025 Red Honda SE. I felt like the payments were too high. I was consulting with someone on my phone (I did make about 3 phone calls while I was there) outside of your establishment and he brought me my car key and phone adapter and told me the deal was off the table. I have never been treated like that ever in my life.  I was disrespected and I didn't feel valued as a customer. I pretty much felt like I wasn't welcome in your establishment (for a moment I thought he owned the dealership). I was never told how much I was paying for the car even though I asked Alliona, she stated that I was given incentives on the car. I was quoted $550 a month for 72 months, equal to $39600. I didn't see any incentives in that payment, it seems like I'm paying full price. What lead me to Rusty Wallis in the first place was the reviews I read. My initial contact with Rusty Wallis Honda was in November and I talked with Alliona and one of your former employees. I was hoping we could do business together. When I arrived on Friday (Dec. 6th), things were different. I was put with a different (new) salesman (Shepherd, he was very nice) . I had to go buy an adapter for the car I was thinking about purchasing to make sure it had Apple Carplay. I asked Alliona if they have one and she said no, after purchasing what Alliona told me to buy (she had me buy the wrong adapter). One of your staff members had the correct adapter all alone. Your finance manager John Pomroy tried to make me feel stupid because I didn't want to purchase any extra for my car except the GAP insurance. He made a statement that he would rather have the other extras than leather car seats, he's not paying for the car (I was interested in leather seats).  He also made the comment well if you don't want to take his recommendation, oh well with a sigh. And he mentioned that more than once, again I felt pressure in buying extra things I wasn't interested in. I didn't receive the same treatment as your other customer. I could go on, but I believe you get the gist of my experience at your dealership. Thank you for taking the time to listen to my frustration with your team! More

by bryants Verified Customer Verified Customer

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I have commented on this before. After getting the car back, I didn't notice until after it was dark that someone who worked on the car had turned the headlights off. I normally le After getting the car back, I didn't notice until after it was dark that someone who worked on the car had turned the headlights off. I normally leave the switch in the automatic position and don't worry about the headlights being on. I don't know why it was necessary to turn the headlights off for this service, but you did, and then didn't set the switch back where it was. Every time this happens, I will rate you one star, because I have told you about it before. And this survey tool sucks -- it requires rating "people I worked with" and frankly I don't remember any of their names. More

by C_B_STEVENS Verified Customer Verified Customer

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Everything went great! There was minimal haggling to get the pricetag where we needed it to be, finance process went quickly and smoothly, and Chin even helped with the del There was minimal haggling to get the pricetag where we needed it to be, finance process went quickly and smoothly, and Chin even helped with the delivery of the vehicle much further than it should have been. Keep up the great customer service! We will certainly be back down the road. More

by JASON4GS Verified Customer Verified Customer

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everytime i visit for car service i get the upmost care and service that’s available and service that’s available More

by Greenandrea318 Verified Customer Verified Customer

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Everyone was helpful and worked with me to get to a deal I was happy with I was happy with More

by Noahjackson708 Verified Customer Verified Customer

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They were good and quick and got me exactly what I needed. I had a hard time with the price increasing, but that is just how car dealerships work. Even though I am a first time buyer, I know how the s needed. I had a hard time with the price increasing, but that is just how car dealerships work. Even though I am a first time buyer, I know how the system works, so even though I was expecting a new monthly payment, I wasn't going to get it. They were fair and helped me along the way and didn't discriminate, which is always good. More

by PRESCOTT.LAWANI Verified Customer Verified Customer

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My experience with them was great. Great customer service and I would recommend anyone to them Great customer service and I would recommend anyone to them More

by JHICKS0722 Verified Customer Verified Customer

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Chinh Le is the best, i was just looking for a new car, he told me since the minute i arrived to the dealership that i was going home with the best car, and i did, this is the best experience i ever had in he told me since the minute i arrived to the dealership that i was going home with the best car, and i did, this is the best experience i ever had in a dealership, this guy is a star More

by oliviapalomares Verified Customer Verified Customer

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This is the second vehicle I have bought from this company and the experience was great ! company and the experience was great ! More

by Diva 27 Verified Customer Verified Customer

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