Omid Mortazavi

Buyer beware — this review reflects our first-hand experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricin experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricing. Over the course of several days, we were provided more than one “official” Costco price. In our case, those prices were higher than publicly advertised pricing from other dealerships for comparable vehicles available at the same time. This created confusion and uncertainty regarding the final purchase price. All pricing discussions occurred over multiple days and were confirmed prior to our visit, so the issues we encountered were not the result of a single conversation or misunderstanding. The primary reason we continued with this dealership was inventory availability — they had the exact vehicle configuration we were seeking when others did not. Despite having completed many vehicle purchases over the years, this was the most difficult and time-consuming sales process we have experienced. Near the final stages of the transaction, the price that had been agreed to days earlier was revisited, leading to an extended discussion regarding an alternate price. The purchase was ultimately completed at the previously agreed-upon price. However, the process took nearly five hours and felt unnecessarily prolonged given that pricing and terms had already been discussed and confirmed earlier. Vehicle delivery did not meet reasonable expectations for a new purchase. Protective plastic remained on door handles, fluids were not topped off, and the vehicle did not appear to have been thoroughly cleaned prior to delivery. We chose not to pursue further resolution with the dealership and instead shared our experience with Costco and the vehicle manufacturer so they are aware of the concerns encountered during the sales and delivery process. Based on our experience, we strongly encourage prospective buyers to confirm all pricing in writing early in the process and to carefully inspect the vehicle prior to finalizing a purchase. UPDATE: The dealer sent me the following "Dear customer, I'd love to identify your deal and found out how this UNACCEPTABLE process was completed. We have been doing business with Costco for well over 15 years and never have this problem. I want to identify all parties involved to find out how they messed this up so bad while also offering you compensation for the horrible experience" I replied with the information and quickly realized this person was part of the original purchase drama. I never heard back from them and no "compensation" either. More

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John Raptor is a pleasure to work with. He makes the vehicle buying experience as pain free and easy as possible. I will continue to go to Royal Moore for all my new/used vehicle needs. He makes the vehicle buying experience as pain free and easy as possible. I will continue to go to Royal Moore for all my new/used vehicle needs. More

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Brandon was a great salesman when I bought my new car here! Omid worked his financial magic and got me a great deal also! 11/10 recommend!! here! Omid worked his financial magic and got me a great deal also! 11/10 recommend!! More

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I made the appointment to have my side door window, and my radio looked at as well as i got lucky and "Won" L87 new engine recall B.S. When i dropped it, i always take pics of the dash for miles and se and my radio looked at as well as i got lucky and "Won" L87 new engine recall B.S. When i dropped it, i always take pics of the dash for miles and several pics of the outside. It took a week to fix the window regulator and do the PICO test on the L87, But could not fix the radio issue even thought i sent them video of each issue??? I also don't get the new engine as my "passed" so i get the new oil 0w40 vs old 0w20 and an extended warranty so when i does die they might be able to help me. I go and pick up my truck and look over it and it has a 10" dent and skerf on the side that was not there when i dropped it off. Good thing i had pictures. The service manager came out and said they wound take care of it. I asked what happened and he didn't know. I asked and they don't have any camera's or security. Which i find ridiculous that a dealership as big as theirs has no way of protecting not only their customers trucks but also their own new ones too. They sent my truck to a local body shop and paid for the repair. Took another 2 weeks, but it looks OK. I'm not happy that my new never damaged $70k truck is had its first damage at the one place that should be treating it better, but here we are. Now i get it back and the oil reminder was not reset and the sticker was not changed? Was the oil actually changed? Not sure oil looks "yellow" so maybe? But now there is a check engine light on so i use my scan tool and pull codes to find out that it has 2 codes 1) P0325-00 Knock Sensor Circuit AND 2) U1983-00 Serial Data Gateway Module Security Hardware Internal Malfunction. I now have an appointment with a different GMC dealership to try to fix what they couldn't. You take your expensive cars/trucks to dealership you expect better. It's not some back yard "Repair" shop, its a GM certified multi million dollar repair dealership. They should be far better than this. I do want to say that the service manager "Dan" did apologize and did give me a rental for free for the whole time my truck was gone. I don't blame him per say, But more the dealership itself for its lack of security and quality control. I hope this review goes to the top management and they do things to fix these issues. I now got an email from the sale manager"Omid Mortazavi" asking if i want trade in my truck on a brand new one. B.S More

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BEST car buying experience EVER! Every one of these guys were amazing and I truly felt cared for and listened to! Every one of these guys were amazing and I truly felt cared for and listened to! More

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Great salesperson. So kind and helpful. He is knowledgeable about the cars too. It has been great to work with him. So kind and helpful. He is knowledgeable about the cars too. It has been great to work with him. More

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Seek out Avery for your purchase at Royal Moore Mazda. She was very patient while I decided which car was right for me. I'm confident that she'll continue to provide great service to me, and to all custom She was very patient while I decided which car was right for me. I'm confident that she'll continue to provide great service to me, and to all customers who are looking for a new Mazda. Thanks, Avery! Nice work. More

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Great dealership. Easy to work with and very transparent with pricing. Staff was friendly and didn't try to force something on you that you didnt want, like I've exper Easy to work with and very transparent with pricing. Staff was friendly and didn't try to force something on you that you didnt want, like I've experienced at other dealerships. Savana found us our car and made sure it was exactly what we wanted, also very easy to talk to. Definitely wasnt hard keeping conversations while we waited for paper work, helped the time go by Omid secured the price we sought out for which is of course important. Ryker walked us through the warranties and specifics. Found what worked for us and finalized our deal. Great experience 10/10 would recommend Royal Moore More

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Brandon Lee Pogue was excellent and gave me all the time to consider all the options I had. Very appreciative. to consider all the options I had. Very appreciative. More

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Very friendly staff, very attentive and great you as you come in. Quick and efficient with paperwork and made sure we got the car we where looking for! come in. Quick and efficient with paperwork and made sure we got the car we where looking for! More

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