Omar Romero
Omar Romero at Bill Utter Ford
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Omar Romero

Service Advisor

Bill Utter Ford

4901 S Interstate 35 E
Denton, TX 76210

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5.0
24 Reviews
5.0

24 Reviews

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24 Reviews of Omar Romero

January 03, 2025

Dealership Rating
Employee Rating

Convenient drop off location, courteous staff who went above to make things right, when delays were encountered. More

by Jeremy
Service Price Transparency
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Recommend Dealer
Yes

December 21, 2024

Dealership Rating
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Great service coordinated well to delight the customer (me!!) A bit pricey for an elderly lady but I am happy feeling the job was done well. More

by janet.rogers01006
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Apollo who drove me home and brought back my repaired car the next day!!

Dec 23, 2024

Bill Utter Ford responded

We're delighted to hear that you had a positive experience with our team at Bill Utter Ford! We strive to provide excellent service and ensure every customer leaves satisfied. Thank you for your feedback, and we're here if you need anything in the future!

December 21, 2024

Dealership Rating
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Great customer service from moment of driving in, through the process and delivery of my car. Employee Omar and Apollo provided a delightful experience! More

by janet.rogers01006
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Apollo

Dec 23, 2024

Bill Utter Ford responded

We're delighted to hear that Omar and Apollo made your experience at Bill Utter Ford a memorable one! Thank you for sharing this positive feedback, and enjoy your new car!

December 07, 2024

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Always good and prompt service, they keep you informed through out the entire service process. More

by Ppoletti73
Service Price Transparency
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Recommend Dealer
Yes
Dec 09, 2024

Bill Utter Ford responded

We look forward to serving you next time. Thanks for all your support of Bill Utter Ford!

December 06, 2024

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Very professional, good service, did not have to wait long. Keep me inform about everything. My service guy was excellent More

by wking95618
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2024

Bill Utter Ford responded

We're delighted to hear about your positive experience with our team at Bill Utter Ford! It's great that you found the service professional and efficient. We'll be sure to pass along your compliments to the service staff.

December 05, 2024

Dealership Rating
Employee Rating

Good service A+ Just 1 thing I think the techs can do a better job on the oil over spilled while draining I parked in my garage & noticed drops of oil on the floor Looked under truck & oil was dripp More

by Lcbuj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Bill Utter Ford responded

Thank you for your feedback on the service at Bill Utter Ford. We appreciate the rating and apologize for any inconvenience caused by the oil spill. Your comments will be shared with our team to ensure improvements are made, and we hope to provide an even better experience next time!

December 03, 2024

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Omar exceeded our expectations! Communication and excellent customer service! We will always be customers! Dina King More

by dinakingventures
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Bill Utter Ford responded

We're delighted to hear that Omar provided excellent customer service and communication at Bill Utter Ford! Thank you for your continued support, and we look forward to serving you again in the future.

December 01, 2024

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Employee Rating

Super quick service, very easy to work with. All employees are extremely kind. Very enjoyable to go to when I need to fix my car! More

by yahairag.085
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dean Hudkins

Dec 03, 2024

Bill Utter Ford responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Bill Utter Ford made your visit enjoyable and efficient. We look forward to assisting you again in the future!

November 23, 2024

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Employee Rating

I trust my Raptor to Bill Utter Ford exclusively. Their service technicians are the only experys that I trust to work on it. Their technical experience surpasses everyone. More

by Shady 04
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Megan Meredith , Bosque

Nov 25, 2024

Bill Utter Ford responded

Shady, thank you for trusting your Raptor with the team at Bill Utter Ford! We're delighted to hear that our service technicians have earned your confidence. We look forward to continuing to provide top-notch care for your vehicle!

November 11, 2024

Dealership Rating
Employee Rating

The shuttle service was really helpful. My rep did a good job of working through the repair. More

by Ryan Reed
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Bill Utter Ford responded

We are so happy that our Bill Utter Ford team earned your five stars. Thanks, Ryan!

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