Omar Pena

Worst experience ever. Came to buy a new vehicle was told I needed a co signer. Called my girlfriend for a favor and she came up . Test drove vehicle and noticed the ac was Came to buy a new vehicle was told I needed a co signer. Called my girlfriend for a favor and she came up . Test drove vehicle and noticed the ac wasn’t blowing super cold and mentioned it to the staff. All 3 said we got you if there is a problem we will take care of it. 2 days later ac was out completely, went to the dealership and let them know what was going on and they asked if I had it in writing that they would repair if there is a problem. I followed with I thought the 3 I got you’s and the 3 handshakes 2 days prior was sufficient. Let them know I would expect that from tropical motors or als used cars down the street but not the legit dealership which I why I choose to go there. They ended up fixing it and I was fine before my first payment was even due the engine seized in vehicle called ford they said since I didn’t buy the warranty I had nothing on a 32,000$ purchase. First off ridiculous that the legit dealership didn’t even offer a 90 day or he’ll even a 30 day warranty off their lot with a 32,000$ purchase. So after being told there was nothing they could do for me , I was prepared to replace the engine my self with a jasper engine . In between working 12-15 hr days was slowly getting the engine ready to pull I drained the oil and not even half a quart came out of the engine. They did the oil change before I bought the truck and I have the oil maint plan from them as well. The truck did not fail at 70,000 miles for no other reason than it only had less than a quart of oil in it. I called there Thursday of last week no response, called and left a detailed message about what was going on no response. It is now Tuesday morning and still no response. Social media and the news will be my next avenue but figured I will start here. On top of that back to the beginning they told me I needed a co signer so my girlfriend came up and spent hours there with me to get to the end to find out they wrote everything in her name not my name anywhere. They didn’t put her as a co-signer they put her as the only purchaser. xxxx of a favor to ask of somebody to co sign for ya and at the end find out they put the whole thing in her name with not a mention of that the first 3or 4 hours we were there. Very shady for a dealership and not what I expected from a legit dealership , again that why I did not go buy here pay here at a ma and pa shop to skip all the games and have a good experience buying my first car at 44 years old. That was far from my experience . More

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