Omar Alvarado

We appreciate Omar's kindness, patience & no pressure sales approach. We enjoyed our interaction with him. However, the financial/ paperwork process took much longer than expected & the rate was not wha sales approach. We enjoyed our interaction with him. However, the financial/ paperwork process took much longer than expected & the rate was not what we wanted (even with excellent 800+ credit & putting 18K down). Was told they checked 4 banks to get best offer, including one we specifically asked for (which supposedly didn't have the lowest rate). Two days later, I see rate from same specific bank of 1.5% less than rate we signed for! Bank said all dealership needed was last 4 of our SSN. Why were we not told about this rate if EchoPark supposedly checked with them? We also feel misled about "no payments for 90 day offer" that was advertised, as we found out this promo requires paying a higher interest rate. In addition, we were told our car was getting cleaned (washed, vacuumed, inside wiped down) while we signed paperwork/ waited. It was clearly not. Dirty windows, not vacuumed or inside wiped down & dirty water spots all over outside. After spending 18K + financing, a clean vehicle is not too much to ask. Only received one key & was told they "have a guy that could make another for cheap". Maybe it's just me, but after handing over so much cash, 2 keys should be STANDARD practice! Overall, we are happy w/our vehicle, pleased with inventory selection, test drive experience & no pressure sales approach (other than being pressured for a 5 star review). But feel slightly misled & disappointed. More

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I ESPECIALLY liked the friendly customer service attitude of Isiah T. He made a nearly all-day experience as pleasant as possible. Was very patient - even though final choice was 180 degrees from where I sta of Isiah T. He made a nearly all-day experience as pleasant as possible. Was very patient - even though final choice was 180 degrees from where I started and took several visits before completion, he didn’t assume I was a looky loo - seemed to understand it was a big decision w/ family complications and considerations. The car was clean and surroundings and most of the staff was pleasant. Add home delivery option at reasonable cost. Add Black salesperson staff. More

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Straight foward, simple and clear process. I purchased my first vehicle here, and I don't feel any doubt with my decision. Omar was a great help through the whole thing I purchased my first vehicle here, and I don't feel any doubt with my decision. Omar was a great help through the whole thing More

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worst customer treatment ever. I will never buy a car from them again. We paid cash 23 grand and they left 1 quarter gas in tank. the salesman had the personality of a Mack truck. I will never buy a car from them again. We paid cash 23 grand and they left 1 quarter gas in tank. the salesman had the personality of a Mack truck. They did not supply a Carfax report and i had to pay 45 dollars online. The car smells musty and moldy which makes me believe it was in a Flood. It was from Florida Originally according to Carfax. Buyer Beware this place could careless about the customer. More

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Sabastian was a very knowledgeable and respectful young man. He helped me in my new car search after mine broke down. Would highly recommend! man. He helped me in my new car search after mine broke down. Would highly recommend! More

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Had an amazing experience! Omar has great customer service, answered all my questions and concerns. Will be coming back! Omar has great customer service, answered all my questions and concerns. Will be coming back! More

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The Dealership and salesmen were super fast, helpful and enjoyable throughout the car buying experience. enjoyable throughout the car buying experience. More

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I purchased a 2019 Audi A4 and I love it ! Omar helped me a lot with understanding the products! Overall a great experience Omar helped me a lot with understanding the products! Overall a great experience More

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Omar was very helpful when he sold me my car! !! Answered all questions and was no pressure. Very laid back atmosphere! !! Answered all questions and was no pressure. Very laid back atmosphere! More

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Omar was great, if you need a car come get it from him, super friendly and knowledgeable. Thank you super friendly and knowledgeable. Thank you More

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