Oliver Ruvell

This dealership was originally under Ron Norris, and we've done business with them for over 30 years. EXCELLENT service when it was under Ron Norris. This dealership is now under Starling Honda and it's we've done business with them for over 30 years. EXCELLENT service when it was under Ron Norris. This dealership is now under Starling Honda and it's like night and day. AVOID purchasing a vehicle from Starling! We had an absolutely HORRIBLE buying experience. Legal paperwork had errors all through it starting with the misspelling of name, also stated that a spoiler was on order when in fact it was two other items on order. Our normal salesperson that we've purchased vehicles from in the past and trusted, turned out to be dishonest. He stated that two items were not put on the car and they were on order. When asked WHEN we could expect them, he couldn't look us in the eye and said after the 4th. Later we found out that the two items are on backorder with no release date. That means it could be weeks to months before we'll be able to have them installed on our car. Starling was more than happy to take our money though! They kept us waiting 2.5 hours AFTER our scheduled appointment time when they could have easily called us and rescheduled. We took the car home, parked it and didn't drive it until 4 days later when we had an error message "Blind Spot Information Problem, see dealer." --- Took it to the service department, they noted the code, drove it and reset it. We left and went to get a bite to eat and when we got into the vehicle it happened again. 2nd trip to the dealer within the same day...now they are going to order a part for a BRAND NEW CAR! We are keeping track of problems in case we need to invoke the Lemon Law. NOT a good buying experience at all!!! Dave Thornton (? on last name) offered only excuses when it came to the mispelling of the middle name. This is the LAST car that we will ever purchase from Starling and possibly the last Honda that we'll every purchase. More

Report | Print