Oday Alamour

Jason Rowan finalized the purchase of my car. Upon driving off of the lot, at the first red light, my 2016 Hyundai Elantra GT stalled; I had to turn the engine off, and restart it, to get it goin Upon driving off of the lot, at the first red light, my 2016 Hyundai Elantra GT stalled; I had to turn the engine off, and restart it, to get it going again. This happened again the following morning while driving, at which point the check engine light turned on. I took it in and Emad in the Service department fixed the issue. I wanted to convey this situation to Jason and ask for an extended warranty--as well as follow up on the loan he helped me get. I called. He wasn't in. I messaged him through the Ford dealership's website. A couple of days later, I called and was told he was busy but that I should email him. I did. A couple of days after that, I called to follow up. The person I spoke to said he was in his office but busy and that he would let Jason know I called. I still haven't heard back from Jason. Don't expect attention after the sale is finalized. More

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Best and fast customer service service department is very active in solving your issue thank you active in solving your issue thank you More

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We were genuinely interested in potentially purchasing a Ford vehicle, but Oday stated that if we were not buying a car that day, he did not see a point in helping us further. Terrible customer service and Ford vehicle, but Oday stated that if we were not buying a car that day, he did not see a point in helping us further. Terrible customer service and the worst experience ever with the dealer! More

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Great car buying experience. Friendly staff, good location, good price. All-around good experience, definitely would recommend. Friendly staff, good location, good price. All-around good experience, definitely would recommend. More

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This is my 4th consecutive Ford lease and the reason that I came back to Serramonte Ford for our Mach E purchase is because hands down they are the BEST Ford dealership I have worked with. Thank you Oday (sa I came back to Serramonte Ford for our Mach E purchase is because hands down they are the BEST Ford dealership I have worked with. Thank you Oday (sales) and Hamza (financing) for all your help and making this buying experience stellar. Your communication and service is remarkable! Best car buying experience ever! More

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Made it easy. Went out of his way to make the process convenient. Thank you. Went out of his way to make the process convenient. Thank you. More

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