Octavio Hernandez

Tony in the service department is great! Keep me informed of the status on my GLS63, and even let me use a 2024 EQE AMG for the weekend while I waited for my car. Thanks Tony and Mercedes of Keep me informed of the status on my GLS63, and even let me use a 2024 EQE AMG for the weekend while I waited for my car. Thanks Tony and Mercedes of Salem! More

by TRISTAN FEKETE Verified Customer Verified Customer

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Best service anywhere. Exactly what one would expect when purchasing and servicing a Mercedes. Great representation of Mercedes. Exactly what one would expect when purchasing and servicing a Mercedes. Great representation of Mercedes. More

by KIM71 Verified Customer Verified Customer

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I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they ma service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team is professional, attentive, and they truly make me feel special every time. I can always trust that my car is in excellent hands. Highly recommend them for both exceptional service and a top-notch customer experience! More

by CHONA_BROWN Verified Customer Verified Customer

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All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone from the dealer came quickly to attempt to jump start my car and after a tow truck. Since it didn't start Mercedes sent their roadside assistance, who then sent a tow truck to take my car to Mercedes of Salem. Since I was car-less they also offered a $100 voucher for a "FREE" Lyft ride anywhere I needed to go. In three days she was fixed with a new starter, even though the part was not in stock There was a few facts that stand out for me: I paid nothing for the extra roadside assistance service and honestly that's a huge savings. Secondly, I didn't feel alone, stuck and without help. Thank You Donofrio Family.....and Mercedes Service Dept! More

by Donna G Verified Customer Verified Customer

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We were totally impressed with the whole Business dealing we experienced with Mercedes Benz of Salem. Each person was top notch starting with Mr. Hernandez. We will tell all of our friends and fami dealing we experienced with Mercedes Benz of Salem. Each person was top notch starting with Mr. Hernandez. We will tell all of our friends and family about this great dealership. More

by RICHDENEBRUNS Verified Customer Verified Customer

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Havin the SLR serviced requires the special training and equipment that only a well qualified dealer can provide. I appreciate that Salem has maintained this capability to support this very special and uniq equipment that only a well qualified dealer can provide. I appreciate that Salem has maintained this capability to support this very special and unique vehicle. Having such depth in your shop gives me a significant confidence that allows me to drive this vehicle. Thank you! More

by LARSG1F Verified Customer Verified Customer

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Exceptional service! Will always purchase my Mercedes from Mercedes benz of Salem. I highly recommend the entire team. Will always purchase my Mercedes from Mercedes benz of Salem. I highly recommend the entire team. More

by LRLCONSTRUCTIONINC Verified Customer Verified Customer

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fransico and octavio and everyboty been very knowledgeable and great.peaple to provide customer services.Gracias knowledgeable and great.peaple to provide customer services.Gracias More

by WCMBASA Verified Customer Verified Customer

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Great service before and after the sale. Couldn’t ask for anything better. Will return the next time I need a car. Couldn’t ask for anything better. Will return the next time I need a car. More

by HRSULLIVAN Verified Customer Verified Customer

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Thank you very much for the service I appreciate it. I hope you get more staff soon. I hope you get more staff soon. More

by mbjenny Verified Customer Verified Customer

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