Octavio Cortes
Octavio Cortes at Norm Reeves Honda Superstore West Covina
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Octavio Cortes

Service Director

Norm Reeves Honda Superstore West Covina

1840 E Garvey Ave S
West Covina, CA 91791

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3 Reviews
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3 Reviews

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3 Reviews of Octavio Cortes

January 28, 2025

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Employee Rating

The Service Manager Octavio Cortez is terrible. He is rude, obnoxious and awful. Do yourself a favor and do not have your car serviced here. I know I will never be back! More

by terry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jan 28, 2025

Norm Reeves Honda Superstore West Covina responded

Hello Terry, We're disappointed to read that your service experience hasn't been up to your expectations. Since we value customer feedback, we'd like to learn what contributed to your disatisfaction with your service visit besides your dealings with our Service Manager. Your feedback will help us to improve our services. Please reach out to our General Sales Manager, David Warren at David.warren@normreeves.com. Thank you.

May 01, 2023

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Employee Rating

Very rude with customers and ESPECIALLY employees. Has his good days but should treat his employees better More

by Nismoz603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Norm Reeves Honda Superstore West Covina responded

Thank you for this feedback for our team, both positive and negative feedback are necessary for growth, and we appreciate you taking the time to share your experience.

May 17, 2021

Dealership Rating
Employee Rating

My experience there with them was excellent.Everybody was throughly professional.I had a emergency with my car and they solved the problem quickly.They even had a rental car for me to use while they fixed it More

by Johnmacrorie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trinity Guzman, Jose Alvarez , Gabby Dominguez

May 17, 2021

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5-stars and excellent review, John. So glad we could help solve the problem. Take care!

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