OC Cardoso
OC Cardoso at Martin Chevrolet
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OC Cardoso

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.7
318 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

318 Reviews

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318 Reviews of OC Cardoso

December 18, 2024

Dealership Rating
Employee Rating

Very quick to find and fix the problem. It was an oil leak after getting oil change and they were quick to take care of problem. More

by woodyl670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any more questions, feel free to give us a call. We're always here to help! - Martin Chevrolet

December 07, 2024

Dealership Rating
Employee Rating

I had an appointment to fix a squeak noise coming from my drivers side rear wheel. After 3 hours of waiting, OC heard it while the mechanic drove it. It was checked for a recall and it was brought to my at More

by gracelinnane
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 20, 2024

Martin Chevrolet responded

We sincerely apologize for any inconvenience caused by the noise from the brake pads on your new vehicle. We understand that you want your car to run smoothly and quietly. We want you to know that GM is actively working on a redesign for the brake pads to resolve this issue in the future. Rest assured, this is not a safety concern, but we completely understand your dissatisfaction with the noise. We are truly sorry for the delay in addressing this matter and for the time you had to wait. Your patience and understanding are genuinely appreciated as we work to improve our products and services for you. - Martin Chevrolet

December 04, 2024

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Employee Rating

Excellent service great communication always informative and polite. I would recommend the service department even if someone had not purchased from Martin Chevrolet. If looking to purchase I would highly r More

by acct2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Chiodo

Dec 23, 2024

Martin Chevrolet responded

We're glad to hear you found our staff was so informative and polite! Thanks again for taking the time to leave us this information about your recent visit. Take care! - Martin Chevrolet

December 04, 2024

Dealership Rating
Employee Rating

It was like pulling teeth trying to reach out for updates and get any information regarding what was being done to my car. After a week later I was offered no loner car and nothing was completed on my car at More

by itsnickr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ralph Stalesky

Dec 20, 2024

Martin Chevrolet responded

We're excited to let you know that we're bringing back our service loaners for 2025! We truly value your feedback and are committed to enhancing our communication to prevent any future frustrations. Your patience and understanding are greatly appreciated! - Martin Chevrolet

December 01, 2024

Dealership Rating
Employee Rating

Best dealership I’ve ever used. They are always very courteous and professional with their customer service. Never have to wait to be greeted. More

by donbruess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Vega

Dec 23, 2024

Martin Chevrolet responded

Don, We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

November 20, 2024

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Employee Rating

Ralph was very fast at finding the problem with my truck and I was out in 3 hours. The u Ralphy boy I will see u again More

by Jonmcdeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

Nov 20, 2024

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

November 16, 2024

Dealership Rating
Employee Rating

Martin Chevrolet always makes me feel good about anything that makes my car more comfortable and up to date with all the things that make my car run efficiently. More

by TonyKrotz413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Martin Chevrolet responded

Tony, Thanks a bunch for your awesome rating! We're thrilled we could give you a great experience. If there's anything else we can do for you, just let us know—we’re here to help! - Martin Chevrolet

November 14, 2024

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My vehicle was repaired quickly and completed on time. Communication was excellent as I knew when my vehicle was completed. More

by gtoscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Hill

Nov 20, 2024

Martin Chevrolet responded

Thank you so much for your lovely review! We're thrilled you had a great experience with us. We look forward to helping you again in the future. Take care and see you next time! - Martin Chevrolet

November 11, 2024

Dealership Rating
Employee Rating

Oil changes take FAR too long, even for pre-scheduled oil changes. There is no reason I should have to sit in the dealership for 2.5 hours when that is something I can do in my driveway in 20 minutes. More

by pjkrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Martin Chevrolet responded

We're really sorry to hear about your experience with us and apologize for any inconvenience caused. We strive to provide efficient service, but it seems we fell short this time. We would be grateful for another opportunity to make it right. Please give us a call at (815) 459-4000, and we'll work together to find a solution. Thank you, and we hope you have a wonderful day! - Martin Chevrolet

November 10, 2024

Dealership Rating
Employee Rating

The Martin dealership has always provided us with honest, topnotch ,affordable service. Always,on time and profffesionally done. More

by Morgans5828
Recommend Dealer
Yes
Nov 20, 2024

Martin Chevrolet responded

Thanks a bunch for your kind words about Martin Chevrolet! Feel free to get in touch if there's ever anything else we can help with! - Martin Chevrolet

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