OC Cardoso
OC Cardoso at Martin Chevrolet
Refer Me

OC Cardoso

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

Contact Me
4.7
321 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

321 Reviews

Write a Review

321 Reviews of OC Cardoso

January 21, 2025

Dealership Rating
Employee Rating

Yes, I would recommend because the staff is great. However, wait times are getting almost unbearable at 3 hours. Is the free oil change worth 3 hours of your time? More

by deltalemus
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ralph Stalesky, Blake Hill

Jan 21, 2025

Martin Chevrolet responded

We are truly sorry to hear that your recent experience didn't live up to your expectations, and we apologize for any delays you encountered during your last visit. We appreciate your kind words about our team and want you to know that we're working hard to improve our service times. In fact, we're currently expanding our service department by adding 15 more bays and 11,000 sq ft to make sure we can get your services done much faster in the future. Thank you for being a loyal customer, and we look forward to making your next visit with us a speedy and satisfying one! - Martin Chevrolet

January 18, 2025

Dealership Rating
Employee Rating

David & AJ are top notch But service dept did well except Wish they communicated just a little bit better! More

by JAMESSUNDQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Dunn, Blake Hill , David Savodge 5 stars

Jan 22, 2025

Martin Chevrolet responded

James, We really appreciate the high star rating and your honest feedback. Communication means a lot to us, and we’re dedicated to improving! Thanks again! - Martin Chevrolet

January 14, 2025

Dealership Rating
Employee Rating

Always a quick and easy experience . .always keep you updated about the car which is a plus!!! Great people. I love coming here More

by Ditty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill

Jan 17, 2025

Martin Chevrolet responded

Ditty, We're pleased to know we have been able to exceed your expectations and really help you out! Thank you trusting us with your vehicle repairs and maintenance and thank you again for the excellent review! Take care and drive safe! - Martin Chevrolet

December 18, 2024

Dealership Rating
Employee Rating

Very quick to find and fix the problem. It was an oil leak after getting oil change and they were quick to take care of problem. More

by woodyl670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any more questions, feel free to give us a call. We're always here to help! - Martin Chevrolet

December 07, 2024

Dealership Rating
Employee Rating

I had an appointment to fix a squeak noise coming from my drivers side rear wheel. After 3 hours of waiting, OC heard it while the mechanic drove it. It was checked for a recall and it was brought to my at More

by gracelinnane
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 20, 2024

Martin Chevrolet responded

We sincerely apologize for any inconvenience caused by the noise from the brake pads on your new vehicle. We understand that you want your car to run smoothly and quietly. We want you to know that GM is actively working on a redesign for the brake pads to resolve this issue in the future. Rest assured, this is not a safety concern, but we completely understand your dissatisfaction with the noise. We are truly sorry for the delay in addressing this matter and for the time you had to wait. Your patience and understanding are genuinely appreciated as we work to improve our products and services for you. - Martin Chevrolet

December 04, 2024

Dealership Rating
Employee Rating

Excellent service great communication always informative and polite. I would recommend the service department even if someone had not purchased from Martin Chevrolet. If looking to purchase I would highly r More

by acct2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Chiodo

Dec 23, 2024

Martin Chevrolet responded

We're glad to hear you found our staff was so informative and polite! Thanks again for taking the time to leave us this information about your recent visit. Take care! - Martin Chevrolet

December 04, 2024

Dealership Rating
Employee Rating

It was like pulling teeth trying to reach out for updates and get any information regarding what was being done to my car. After a week later I was offered no loner car and nothing was completed on my car at More

by itsnickr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ralph Stalesky

Dec 20, 2024

Martin Chevrolet responded

We're excited to let you know that we're bringing back our service loaners for 2025! We truly value your feedback and are committed to enhancing our communication to prevent any future frustrations. Your patience and understanding are greatly appreciated! - Martin Chevrolet

December 01, 2024

Dealership Rating
Employee Rating

Best dealership I’ve ever used. They are always very courteous and professional with their customer service. Never have to wait to be greeted. More

by donbruess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Vega

Dec 23, 2024

Martin Chevrolet responded

Don, We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

November 20, 2024

Dealership Rating
Employee Rating

Ralph was very fast at finding the problem with my truck and I was out in 3 hours. The u Ralphy boy I will see u again More

by Jonmcdeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

Nov 20, 2024

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

November 16, 2024

Dealership Rating
Employee Rating

Martin Chevrolet always makes me feel good about anything that makes my car more comfortable and up to date with all the things that make my car run efficiently. More

by TonyKrotz413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Martin Chevrolet responded

Tony, Thanks a bunch for your awesome rating! We're thrilled we could give you a great experience. If there's anything else we can do for you, just let us know—we’re here to help! - Martin Chevrolet

1
...

Dealership Inventory (176 Vehicles)

used 2020 Chevrolet Silverado 1500 car, priced at $25,971
2020 Chevrolet Silverado 1500
used
Red exterior
Automatic
Rear-wheel Drive
used 2022 Chevrolet Equinox car, priced at $23,877
2022 Chevrolet Equinox
used
Mosaic Black Metallic exterior
Automatic
All-wheel Drive
new 2025 Chevrolet Tahoe car, priced at $80,799
2025 Chevrolet Tahoe
new
Black exterior
4WD
used 2023 Nissan Altima car, priced at $21,971
2023 Nissan Altima
used
Black exterior
CVT
All-wheel Drive
used 2022 Toyota Venza car, priced at $29,514
2022 Toyota Venza
used
Blizzard Pearl exterior
CVT
All-wheel Drive
new 2025 Chevrolet Silverado 3500 car, priced at $56,989
2025 Chevrolet Silverado 3500
new
Sterling Gray Metallic exterior
4WD