Norman Gravino

Buying a new car is stressful, because you are always afraid a dealer will lie through omission. Fortunately I didn't have that experience at acura of ramsey, as the salesman Norm was courteous enough to afraid a dealer will lie through omission. Fortunately I didn't have that experience at acura of ramsey, as the salesman Norm was courteous enough to lie to my face. The short story: I asked for and was agreed to get black emblems for my new car. When the car came in, no black emblems(i get it, things happen). Discussed this with Norm, who would order the emblems, and have them put on when the plates came in. I initiated communication about the emblems and plates 2x in 3 weeks, which he then revealed the day before my plates expire that they would not be ordering emblems because i didn't pay for them yet. I came in ready to express my dissatisfaction with Norm, but when i walked in, he slinked to the back and had someone else hand me the plates. Pretty much this went from a sales story I happily told friends and family about my experience, to one I now bring up when discussing customer service nightmares. Kind of a weird flex to beat me out of a pre-promised 82 dollar piece of plastic when your livelihood thrives with positive word of mouth & online reviews, but here we are. 2/5 it's a very nice car, and I spoke to a friendly employee named Anthony and he had great demeanor and insight as I was leaving. More

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I purchased a 2024 acura integra type S from acura of ramsey. i had a trade in. i owed 11,700 on this car. on my bill of sale they forgot to include this payoff so they undercharged me. after delivery of ramsey. i had a trade in. i owed 11,700 on this car. on my bill of sale they forgot to include this payoff so they undercharged me. after delivery of my car, with a certified check, looked over by everyone , they hit me up later for the 11,700. naturally I was upset , and asked for some sort of concession as this was an unfair blindside. instead of being kind and trying to come to an agreement , I was berated by management that I “should have known” about this despite the finance manager , financier, salespeople, floor manager not catching it either. until after delivery of the car. i was accused of trying to “get one over” on the dealer and called a liar and worse by a floor manager named Justin Agamie. eventually, ryan offered 500 bucks off with a vague legal threat. i declined and just paid my balance. for me , it’s worth 500 to spread the word about the dishonest and borderline abusive practices I experienced here. stay away and literally go anywhere else for any other car. More

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Honest and professional- beat a local dealer and honored what he said! Would recommend highly what he said! Would recommend highly More

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I had a fantastic experience with Norman who helped me purchase my dream vehicle. From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got purchase my dream vehicle. From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. Norman's professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend Norman at Acura of Ramsey to anyone in search of a great car-buying experience! More

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My wife and I recently purchased our Acura at this dealership and couldn't be happier. Norman our salesman was top notch. Highly recommend shopping at this dealership you won't be disappointed. From s dealership and couldn't be happier. Norman our salesman was top notch. Highly recommend shopping at this dealership you won't be disappointed. From start to finish 10/10. More

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Norman was a great salesman. He explained everything to me in great detail and I never felt pressured at any point to complete the deal. Norman and his manager made my business He explained everything to me in great detail and I never felt pressured at any point to complete the deal. Norman and his manager made my business with them completely easy and comfortable. If you need Acura, do not look any further, come to Ramsey Acura and talk to Norman. More

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After minimal negotiation we agreed on a fair deal. It was an overall easy transaction. It was an overall easy transaction. More

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Norm was a great salesman. He explained everytjing to me in great detail and I never felt pressured at any point to complete the deal. Between him and Nicole, I had constant He explained everytjing to me in great detail and I never felt pressured at any point to complete the deal. Between him and Nicole, I had constant communication with Acura and they made my business with them completely easy and comfortable. I will continue staying with Acura throughout the years and will make sure to send them additional business snd references. Norm, Nicole, and Acura of Ramsey is fantastic! More

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A true, honest, and wholesome salesman to work with. I will only buy from Norm. I was in the market for my girlfriend as a surprise so I was shopping around and was interested in the Integra. Norm immed I will only buy from Norm. I was in the market for my girlfriend as a surprise so I was shopping around and was interested in the Integra. Norm immediately helped me even though I said I wasn't sure if I wanted to buy one yet. Answered all of my questions gave me an out the door price along with great no nonsense add ons and was just a very pleasant person to deal with. Treated me as any other customer who was either serious or not and that is rare in today’s market. I ultimately chose Norm even though I saw several used ones for a better price. His kind gesture and honest demeanor is worth me paying the extra for a brand new vehicle along with making my girlfriend’s special moment even better. Thank you Norm for the once in a lifetime experience and I will gladly be shopping here again. To all prospective buyers please choose Norm for all your Acura needs. Again thank you Norm! More

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Norman was very helpful in guiding us in the whole process. He was patient and explained everything thoroughly. Very great to work with. Happy that we chose Acura of Ramsey! process. He was patient and explained everything thoroughly. Very great to work with. Happy that we chose Acura of Ramsey! More

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