Norman Frantz | Page 41

Mixed Feelings Tires were rotated. Discovered several days later all tires over inflated. 20 minute drive to return to dealership. Basically, just an annoying thing. Tires were rotated. Discovered several days later all tires over inflated. 20 minute drive to return to dealership. Basically, just an annoying thing. It is difficult for me to bend. More

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Very good costomer service Service has always been very good and always very patient considering the amount of work they preform . The shuttle is very helpful and always on time Service has always been very good and always very patient considering the amount of work they preform . The shuttle is very helpful and always on time More

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These guys are awesome! Al Hendrickson Toyota gave me the best customer experience I have ever had! My Toyota was part of a recall for the frame and another local dealershi Al Hendrickson Toyota gave me the best customer experience I have ever had! My Toyota was part of a recall for the frame and another local dealership in town said it was perfectly fine and there was nothing that needed to be done. I called the corporate offices who then referred me to Al Hendrickson Toyota for another inspection. Not only did they replace my frame but also various other parts as well. They even made sure that I was immediately put into a rental car since the safety of my vehicle was in question. Norman Frantz, The service manager, was courteous friendly and kept me informed Of the entire process. I would never go to another dealership other than Al Hendrickson Toyota! More

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Service Department Dedicated reliable service desk, led by Norman! Had my car serviced for 17 years there. Organised dedicated and friendly team, they are an asset for Dedicated reliable service desk, led by Norman! Had my car serviced for 17 years there. Organised dedicated and friendly team, they are an asset for Toyota. More

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25000 mile service Service manager Norman Frantz and service consultant Klauss Cobb assisted me. Both men were extremely polite and professional. They made my service ex Service manager Norman Frantz and service consultant Klauss Cobb assisted me. Both men were extremely polite and professional. They made my service experience worry free and pleasant. More

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Awesome Service Manager Mr. Norman, the Service Manager, went above and beyond to assist me with an engine warning light issue! True Professional who took the time to listen Mr. Norman, the Service Manager, went above and beyond to assist me with an engine warning light issue! True Professional who took the time to listen to my concerns!!! He deserves employee of the month or the year! More

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The Best There Is, Hands Down!!! The guys in Service are outstanding. They're honest, dependable and are all about the customer. This includes the Shuttle drivers (Raul this time), an The guys in Service are outstanding. They're honest, dependable and are all about the customer. This includes the Shuttle drivers (Raul this time), and all the others over the years, doesn't matter where you're coming from or where you're going, they are timely and always very pleasant. I highly recommend them, I'm telling all of my friends. I'm a fan for life!!@ More

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Good service Norman is excellent 👍 . The shuttle service really helps so you don’t need to wait. I would def go recommend this place for service x Norman is excellent 👍 . The shuttle service really helps so you don’t need to wait. I would def go recommend this place for service x More

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Service Al Hendrickson’s service team was great and very helpful. Always a good experience when I come here to get my car serviced. Highly recommend Al Hendrickson’s service team was great and very helpful. Always a good experience when I come here to get my car serviced. Highly recommend More

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Great Service! Great customer service and always making sure I knew everything that was being done to my vehicle! They answered all of my questions. Thanks Norman! Great customer service and always making sure I knew everything that was being done to my vehicle! They answered all of my questions. Thanks Norman! More

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