Norma Palache

I started the process on the phone with Norma , she was very nice and polite. She answered all my questions and was able to give me some numbers. When I got to the dealership , Troy Scott was waiting very nice and polite. She answered all my questions and was able to give me some numbers. When I got to the dealership , Troy Scott was waiting for me at the door , all my paperwork was ready and we came to an agreement on price very quickly. Troy was very knowledgeable and professional, took the time to explain everything and answered all my questions. Everybody I talked to at the dealership was nice and friendly, definitely a 10/10 experience. Go see troy at Heritage CDJR Harrisburg if you need a car . More

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Troy made the car buying process a breeze. He answered any questions I had and even came in on his day off to help me. You can tell he cares about his customers! He answered any questions I had and even came in on his day off to help me. You can tell he cares about his customers! More

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My advice is to go elsewhere. Dealership doesn't give a crap about customers. Overheard 2 salespeople making fun of another customer, and how they "low balled" him. Laughed abo Dealership doesn't give a crap about customers. Overheard 2 salespeople making fun of another customer, and how they "low balled" him. Laughed about it. VERY clear that I was sitting 6' away from them. They didn't care. Got bounced around to 3 different sales people. Had my preapproved check ready to buy a vehicle. I had an appointment to buy the car, but they were "too busy". After buying numerous vehicles here, you'd think they'd treat you better. Mgmt didn't care at all. AVOID this place like the plague... More

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A lot of miscommunication between the staff but I still got the car I wanted got the car I wanted More

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I had a great experience at Heritage CDJR Harrisburg for putting everything together and making this deal easy as well working everything over the phone and emails. Got my dream car!!! As well great experie putting everything together and making this deal easy as well working everything over the phone and emails. Got my dream car!!! As well great experience in Spanish with Diego, Carlitos (Chuck) and Norma. Made me feel as part of the team. More

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Had a great experience at the dealership, My Dad had several questions that were answered very well by the sales representative. I would recommend you to check their big inventory for pre-owned and new several questions that were answered very well by the sales representative. I would recommend you to check their big inventory for pre-owned and new vehicles and great discounts. More

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Bryan was super helpful. Without him i wouldn't have purchased my new jeep. He went out of his way to help me. Without him i wouldn't have purchased my new jeep. He went out of his way to help me. More

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Tina was very helpful and responded quickly to questions and completing the buying process . Charles were very helpful as well. and completing the buying process . Charles were very helpful as well. More

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