Norbert Santos

Priscilla and other employees were kind, accommodating, professional to me. A1! Thank you so much! professional to me. A1! Thank you so much! More

by jacquelinehara Verified Customer Verified Customer

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Val Valadez and Norbert Santos have been my Service Advisors now for over 7 years. They know my vehicles and they know me. The last trip there was originally booked with Norbert to fix my headlight is Advisors now for over 7 years. They know my vehicles and they know me. The last trip there was originally booked with Norbert to fix my headlight issue but Val was there that day. These two are seamless; their positive qualities are tremendous. Val looked at the previous service records and said that I am due to have a 10K mileage service in less than 2 months in March. He says the car is going to be here for the headlight replacement anyway. Why not save yourself a trip back to get the maintenance done later on when you can do it all now? Great idea!!! More

by NascarBilly Verified Customer Verified Customer

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Great service and excellent customer service there. Appreciate the promptness. Thank you very much every time I have been there. Appreciate the promptness. Thank you very much every time I have been there. More

by SSNIDER43 Verified Customer Verified Customer

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The only reason why I am writing this is because the constant harassment from the dealership to do so it’s multiple messages and email a day to write a review. 4 star service -10 star for the harassment constant harassment from the dealership to do so it’s multiple messages and email a day to write a review. 4 star service -10 star for the harassment More

by Bittner_jason Verified Customer Verified Customer

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Yes, we feel like family! ! We want to thank you for setting us up with Tabitha for our buying experience. We like the way she stayed involved in the early stages to keep ! We want to thank you for setting us up with Tabitha for our buying experience. We like the way she stayed involved in the early stages to keep us informed and proceed on the straight and narrow path. Come game day today, she was especially helpful. She definitely made my day when she informed us that not only did she want to buy our Avalon Hybrid, her $$$ offering was well within our limit. I yelled out "SOLD"!!! LOL, LOL. Seriously, we really appreciate how your team members made us feel like family including Brett in Finance and Norbert over in Service. You already know that we will continue to come see you guys every 6 months for both Diane's new Highlander Hybrid Platinum and my Prius V's service needs. Thank you once again for making us feel like family. More

by SIVAD1953 Verified Customer Verified Customer

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Worst arm rest repairs in my vehicle ever. I could of just glued it myself I could of just glued it myself More

by Y.MORALES Verified Customer Verified Customer

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It is always good experience for me to service vehicles at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. More

by rusetss Verified Customer Verified Customer

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Been coming here for years! Love this place and their staff! I'll keep coming back here for both of my Toyota's. Love this place and their staff! I'll keep coming back here for both of my Toyota's. More

by MTCROSSMAN Verified Customer Verified Customer

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I purchased a new vehicle with Maita Toyota several years ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under war ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under warranty. The major issue was something that takes a long time to develop, but is easy to identify. Coincidentally, the issue was identified IMMEDIATELY after the warranty expired. Maita then preceded to try to sell me over $1.2k in services to fix the issue. When I questioned Maita why they didn’t catch the issue sooner, they accused me of “driving recklessly,” as the primary cause. However, after a complete alignment inspection, the accusation was debunked, and they admitted they were incorrect. Nevertheless, I was still on the hook to fix the issue, even though Maita admitted that they could not explain the cause of the issue. The worst part about the experience was their transparency. Both service managers assured me they would follow up with me, but after eight (8) left messages and two (2) unannounced drop by’s to the service center (both visits I was informed they were on the property but were ‘unavailable.’) over a month long period, I still did not receive a response. Finally, when I filed a complaint with Toyota Corporate, I unsurprisingly received a call back. I purchased one (1) vehicle with Maita, and planned to buy my next vehicle prior to the end of 2024 with them. I’ve also had all my vehicles serviced with them since 2013. I will never return to that dealership, as they have completely lost my trust. More

by AMATO.TONY2 Verified Customer Verified Customer

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We have been going to Maita since 2008; we have had a grand total of (4) four Service Advisors during that entire time. Over time, two have retired and one has been promoted. That is huge news since it grand total of (4) four Service Advisors during that entire time. Over time, two have retired and one has been promoted. That is huge news since it shows Maita is a company that hires great people who make their careers there. Happy employees take great care of their customers toooooo!!!!! Norbert Santos is our Advisor now. He is perfect and he is the main reason we are now waiting for our brand new 2025 Highlander Platinum Hybrid to arrive. We know how much love he has already shown to our other vehicles; he will take great care of our new one also. More

by NascarBilly Verified Customer Verified Customer

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