I had a great experience with this dealership the moment
I spoke to them on the phone the dealership was very friendly told me straight up the fees they didn’t try to scam me with bunch of fees just the nor
I spoke to them on the phone the dealership was very friendly told me straight up the fees they didn’t try to scam me with bunch of fees just the normal doc fee and of course taxes. I drove from North Carolina as they had an amazing deal on car I wanted. I worked with Charlie Jackson (sales consultant) and he was straight forward actually gave me a great deal on my trade in he made sure he answer all my questions filled my gas tank. This place is is very dog friendly even took care of my dog when I went for a test drive and working on my deal. Even after my sale they help me with any questions I still had. Lindsay Hogan (finance) was also very nice, very smiley and dog friendly. Dealership closed at 7:30 I was still had the dealership till about 11 still working on everything to make sure everything gets done and didn’t rush me at all. They even help me pack my stuff up from my trade in and put in my new car for me. Overall I will for sure come back later in the future for another car. This is a place for sure to take of you and make sure your happy with your purchase!
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by Izais
We had an outstanding experience with our salesman Eliel
Uceta. He was engaged and easy to work with. Could use a little more help on the back end to shorten the wait once the deal has been made.
Uceta. He was engaged and easy to work with. Could use a little more help on the back end to shorten the wait once the deal has been made.
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by nicci
Very helpful reguarding new vehicle purchase
Very
patient & friendly & honest & with purchase
Thank you very muck
patient & friendly & honest & with purchase
Thank you very muck
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by Thomas01
Other Employees Tagged:
Tom Landi, Frank Vitolo
It was a great experience helped me out a lot.
What I was looking for.
What I was looking for.
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by JohnJuliani
Mike C is AMAZING!
!! Made my car sale a breeze. He is very pleasant, personable and down to earth. The dealership itself is awesome. I highly recommend this dealership.
!! Made my car sale a breeze. He is very pleasant, personable and down to earth. The dealership itself is awesome. I highly recommend this dealership. They do not disappoint and neither will Mike C! 🤗🤗🤗
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by gab.t.riel9959
Other Employees Tagged:
Mike Chiusano
I was in the process of purchasing a car from this
location. The price breakdown and financing information was already signed which included the price of the car, the trade in offer for my current veh
location. The price breakdown and financing information was already signed which included the price of the car, the trade in offer for my current vehicle and the financing options. I decided not to finance because the rate was higher than I was comfortable with so I told the sales representative that I would be paying the balance of the car myself. The sales representative immediately went to discuss with the financing department and returned to me to let me know that they want to work with me on financing (after this was already stated as a non negotiable) and provided me with a small deduction in rate. I insisted on paying off the car myself. I was told by the sales representative that while I was in the process of purchasing this vehicle, the price increased (and reflected this increase online) by a few thousand dollars. He said they would only honor the original price if I financed the car that same day instead of paying the car in cash the next day (since banks were already closed at this point). I was not able to write a certified bank check at that moment because the banks were closed so my only option was to finance through them in order to keep the agreed upon price.
Ironically, another customer was in the building a few cubicles away from me and was told the same thing, that the price was a mistake and went up a few thousand dollars. We were both ready to purchase the car in cash and were told the same thing. We both spoke to the "owner" about this who could only apologize and admitted that it was bad business. He was not willing to take a deposit for the car because he said "we do not accept deposits" even though a representative earlier that day said they would. He said, "that is only if you are traveling from out of state".
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by chadwick502
Jun 20, 2023 -
Automotive Avenues responded
While I understand the reviewer's disappointment, he is completely misrepresenting what transpired.
Every vehicle we offer for sale is offered at the same discounted price. The price never changes regardless of the form of payment. Cash, or credit, the price is always the same!
Unfortunately, one of our Managers realized the vehicle was priced incorrectly. This came to light while the reviewer was test driving the vehicle, long before any contracts were signed, or form of payment was determined. The Manager explained and apologized for the error, but offered to honor the advertised price that day! I want to make that very clear. Despite a very obvious pricing error, we agreed to honor the advertised price! It was the reviewer's decision not to move forward! The Manager even went to far as to secure a slightly lower rate in effort to satisfy him, but he was not willing to move forward with the purchase.
Despite our willingness to honor the advertised price, as well as the Manager's sincere effort to secure an even lower rate than initially quoted, the reviewer attempted to disrupt our showroom where 39 other customers chose to do business that day. He even went so far as to engage other customers to voice his displeasure.
We go to great lengths to offer a combination of quality and value that is unmatched in the Tri-State area. We do that by offering one of the largest inventories in the nation, all in one location. Every vehicle is triple checked, serviced, and offered with pride. We have no certification fee's, Internet fee's, Prep Fee's, or other nonsense. We let our customers know what they're buying and stand behind what we sell. Mistakes are rare, but when they are made, we always do our best to rectify them. This was just an unfortunate situation where despite our best efforts, we were unable to satisfy the reviewer.
Sincerely,
Bill S., Dealer Principal
Jun 21, 2023 -
chadwick502 responded
While the owner claims that the price of a car doesn't chance based on payment type, unfortunately that was not case with me and another customer that same day. His response seems like an insincere copy and pasted auto response. His company may "go to great lengths to offer a combination of quality and value that is unmatched in the Tri-State area" however, my experience was anything but.
The price was written on a finance sheet along with my trade in value and the monthly payment options. After deciding to not finance and just pay for the car in full, I was advised that the price of the car actually was incorrect and was raised $3k. This was all after I test drove the car.
In response to the rate deduction and my wishes to not move forward with the sale:
When I was first provided the finance sheet with the high interest rate, I asked the lady if the rate was solely the bank rate or does the dealership add onto the rate. She explained that the rate was solely the bank's rate and she had no control to adjust it. So hours later when I decided to not finance the car and pay it in full, the sales rep stood right up and talked to the finance department. He returned to let me know he was able to get them to lower the rate to "help me out". The new rate was a very small deduction. But I found it interesting that they were able to do that when I was told the bank controls the rate and this happened to be on a holiday when banks were closed... I explained that it does not help me out because I just decided to pay it off anyway.
I want to make it clear that I was still trying to purchase the car even after the price increase because I was told that as long as I purchase the car that day, they would honor the original price. What the owner fails to include is the details about that agreement... I was told that I would have to get a check to pay for the car in full which was impossible because the banks were closed due to a holiday. I asked if there were any other options and they said I would need to show proof of funds, which I did. I asked if there was a way I could wire the funds to them. I was told that unless I had a check that day, I would need to finance through them to purchase the car at the agreed price. Otherwise, the price would increase by $3k the next day when banks were open. I even asked to put down a deposit and was told, "we don't do deposits". I explained that earlier in he day before I drove 80 miles to look at the car I was told that I could put a deposit to hold the car. The response I received was, "we only do deposits for people coming from out of state".
In response to his claim that I wanted to disrupt the showroom, here is what really happened:
After being told about the price increase I asked to speak to a manager and/or owner. I wanted to address the sudden price increase as well as options to still purchase the car. I was asked to step outside to have the conversation because "we don't want anyone else hearing about the situation". I explained that I did not want to be asked to walk outside to have a conversation. A young lady sitting in a cubicle near me overheard me mention about the price increase and she stood up and said the same thing just happened to her as well and she was also deciding to pay cash for a car. I did not engage other customers, the other customers were also getting the run around like I was and wanted to also voice their concerns.
While I appreciate the owner apologizing that day to both me and the other customer, and for admitting this was "bad business" I do not appreciate his response to my review because it does not tell the reality of the situation. I recorded the entire interaction and have proof of the way things played out, exactly how I described. I also have a photo of the finance sheet that shows the price of the car, the financing terms and monthly payment options that were signed before the price increase. Had the owner recognize this "bad business" error and agreed to have me leave a deposit and come back the next day to pay for the car at the agreed upon price, this would not be an issue. But his typical used car dealer tactics and greed of $3k cost him 2 customers that day. I don't care if 39 customers chose to do business with them that day. 2 out of 39 customers got lied to and cheated out of a car that day. If thats a win for him, then so be it.
Very knowledgeable,straightforward, pleasant and
welcoming. We drove in from Md and received a do outstanding customer service .
welcoming. We drove in from Md and received a do outstanding customer service .
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by brenda74
No hassle process, arrive, check in and get assigned a
salesperson, drive the car, then if you want to buy it you do the paperwork, pay the price and drive it away. That’s what I did and now I own a Hyund
salesperson, drive the car, then if you want to buy it you do the paperwork, pay the price and drive it away. That’s what I did and now I own a Hyundai Kona Electric 2019. Under 25,000 so I qualify for a 4,000 gov tax credit. Very happy camper.
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by First time electric dancer
Very clean and organized place.
Great service! And they really go the extra mile to help you!
Great service! And they really go the extra mile to help you!
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by Eddie
Jay was awesome!
He went above and beyond to help me get the car I wanted. Him and Noah make xxxx happen. I love my new and the second car I got from this place. The
He went above and beyond to help me get the car I wanted. Him and Noah make xxxx happen. I love my new and the second car I got from this place. The customer service keeps me coming. Thank y’all so much
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by nicbee1980