I never write reviews, but I feel compelled to share my
experience because integrity and honesty are extremely important to me and this situation has been unacceptable.
This was my third XC90 lease, and m
experience because integrity and honesty are extremely important to me and this situation has been unacceptable.
This was my third XC90 lease, and my first and last through Weston Volvo. In the past, I have always used Volvo’s 6-month lease pull-ahead program without issue. Based on that history, I proceeded the same way this time.
I worked with Noah from online sales, returned my existing lease under the 6-month pull-ahead program, and leased a new XC90. Everything appeared to be handled correctly until I later received a bill from Volvo stating that I did not qualify for the pull-ahead and now had an outstanding balance.
I contacted both Noah and the sales manager, Guillermo Alarcon, and despite multiple conversations, there was no resolution, even though this was clearly a dealership error. There was no apology, no accountability, and no effort to correct the situation.
What is most concerning is being told that the dealership cannot verify eligibility for the pull-ahead program, yet they had no issue confirming that I qualified and signing me into a new lease. Once the issue surfaced, responsibility was simply dismissed.
I strongly caution others to be aware of this practice. Based on my experience, honesty and integrity were not upheld, and I would not recommend Weston Volvo.
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by jorgenmorales
Jan 21, 2026 -
Weston Volvo responded
Thank you for your feedback. We apologize for any misunderstanding regarding the transaction and took time to clearly explain the details. The pull-ahead program was handled in coordination with Volvo Car Financial Services (VCFS), and all terms—including payment timing and eligibility—were communicated directly by VCFS. Based on their guidelines, no refund was available or offered by either VCFS or Weston Volvo. We strive to be transparent and fair in every transaction and appreciate the opportunity to clarify. Please reach back out to us at 954-888-6800 if you have any additional questions.
Jan 21, 2026 -
jorgenmorales responded
Thank you for your response. I respectfully disagree with the characterization of this matter as “misunderstanding,”
At the core of this issue is not whether VCFS ultimately approved or denied eligibility, but rather that Weston Volvo represented that I qualified for the 6 month pull ahead program and finalized a new lease. At no point prior to or during the transaction was I advised that eligibility was uncertain or pending VCFS confirmation. Additionally, your statement that “all terms were communicated directly by VCFS” is not true. All communications regarding eligibility and the pull ahead program were handled directly through Weston Volvo and Noah Meir. While I understand that VCFS guidelines govern the program, this situation arose due to dealership level misrepresentation and lack of due diligence, not customer error. I acted in good faith based on information provided by an authorized Volvo dealer, as I had successfully done with prior Volvo leases. Again, I strongly recommend staying away from Weston Volvo. Don't want anyone to be in my same position.
We just leased a XC90 and I love the car.
Noah and Luis did an outstanding job. Everyone at weston is fantastic and we will definitely be back!
Noah and Luis did an outstanding job. Everyone at weston is fantastic and we will definitely be back!
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by Jose
Jan 01, 2026 -
Weston Volvo responded
We're glad you love your new XC90! What a great way to begin 2026. Noah and Luis truly enjoed helping you out. Have a super new year from your friends at Weston Volvo.
Noah helped us out on financing our new car and made the
experience the best we’ve ever had. Finance was a breeze and we were in and out.
experience the best we’ve ever had. Finance was a breeze and we were in and out.
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by Elizabeth1987
Jan 01, 2026 -
Weston Volvo responded
Thank you for the finding a car you love from Weston Volvo! Noah enjoyed helping you when you were here. We appreciate the five star review you gave us.
Thank you guys so much.
Mateo and Noah, you guys did great !!! I love the new car.
Mateo and Noah, you guys did great !!! I love the new car.
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by Rick
Other Employees Tagged:
Mateo Cortes
Jan 01, 2026 -
Weston Volvo responded
Rick, thanks so much for the five star review! It's great having you as a Weston Volvo customer. Noah and Mateo enjoed helping you out. Happy New Year!
Outstanding experience.
This is my 3rd Volvo from Weston and it won’t be the last .
This is my 3rd Volvo from Weston and it won’t be the last .
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by Isa
Dec 30, 2025 -
Weston Volvo responded
Thank you for your loyalty, lsa. We appreciate you choosing us again!
We just purchased a new xc40 and Noah was the best sales
person. He explained every step throughout the process. 5 stars to Noah and Weston Volvo!!
person. He explained every step throughout the process. 5 stars to Noah and Weston Volvo!!
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by mg661
Dec 30, 2025 -
Weston Volvo responded
Congrats on the new XC40! We thank you for choosing us and sharing your experience with Noah.
Great team at Weston Volvo.
Everybody was very nice and made the process stress free.
Everybody was very nice and made the process stress free.
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by DB
Dec 29, 2025 -
Weston Volvo responded
Thank you for choosing our dealership. We're happy to know you were satisfied with our process and staff.
Great customer service from Noah and Weston Volvo.
We will be back for sure. The entire experience was amazing
We will be back for sure. The entire experience was amazing
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by Nina
Dec 24, 2025 -
Weston Volvo responded
Nina, thank you for the 5 star review of Weston Volvo. We're so happy you had an amazing experience. Happy holidays.
Always a pleasure dealing with Weston Volvo.
Thank you Noah! We are very happy with our new xc60.
Thank you Noah! We are very happy with our new xc60.
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by Jose
Nov 30, 2025 -
Weston Volvo responded
We are so happy hearing how well Noah helped uou out when you were here. It's wonderful having you as a customer. Congratulations on your new car. Have a happy holiday season!
Weston Volvo is the best Volvo dealership I have dealt
with in my 30 years of driving Volvos. I would never want to go anywhere else.
with in my 30 years of driving Volvos. I would never want to go anywhere else.
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by Natalya.sfocap
Verified Customer
Verified Customer
Nov 19, 2025 -
Weston Volvo responded
We appreciate your longtime loyalty to the Volvo brand and our dealership. Thank you Natalya.
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