Noah Matson

Every time I asked to see the window sticker of the car I test drove they dodged and distracted until I forgot again. Early in the day I said I didn’t want the 33k version I wanted the 28k. They pressured me test drove they dodged and distracted until I forgot again. Early in the day I said I didn’t want the 33k version I wanted the 28k. They pressured me into a 7 year loan at a high interest rate to get the payments low enough. At no point did they tell me they were selling me the 33k version. More

by K_HOLLY_12 Verified Customer Verified Customer

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Easy to schedule services, courteous staff and typically efficient length of time between arrival and completion! efficient length of time between arrival and completion! More

by PFSMITH137 Verified Customer Verified Customer

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The sales and finance did not share their numbers until I signed all documents. The dealership is bad signed all documents. The dealership is bad More

by Nandakumar.belur Verified Customer Verified Customer

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We had the pleasure of working with Alejandro. He was intelligent, knowledgeable, and very pleasant to work with. He answered all of our questions and made a challenging (for us) process, very doa He was intelligent, knowledgeable, and very pleasant to work with. He answered all of our questions and made a challenging (for us) process, very doable and fulfilling. We are very happy with our purchase. More

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Worst car buying experience I’ve ever had! Waited 5 1/2 hours, signed paperwork, and almost 4 weeks later still don’t have my car. No response from manager or finance person about the fact tha Waited 5 1/2 hours, signed paperwork, and almost 4 weeks later still don’t have my car. No response from manager or finance person about the fact that I signed a document saying an inspection had been done and that the car was fine. Apparently, there is a part that is broken and so the car is still in service. The car still has not been delivered and now I’m told it could be June. I cannot believe that there is no part at any Mazda in the United States that would fix the car. And I would never have signed paperwork if I would’ve known that I was not going to get my car that night. Very disappointed. My first time going to Russ Darrell, usually go to Hall Mazda in Brookfield, and probably would go back if I could. I have emailed Noah repeatedly and received no phone call or email response. More

by PEGGYRODRIGUEZ2000 Verified Customer Verified Customer

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Bruce and this dealership has always helped me schedule a service appointment on short notice, and has always been able to squeeze me in. I have always had great interactions with Bruce and the rest of the s service appointment on short notice, and has always been able to squeeze me in. I have always had great interactions with Bruce and the rest of the staff. I am appreciative of their service and friendliness. More

by ASHLEYMAHNKE04 Verified Customer Verified Customer

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Great car buying experience. Robyn was hands down the best sales rep we’ve had. She was able to get me in the CX-7 we were looking for with lower payment than expected. I HIGHLY Robyn was hands down the best sales rep we’ve had. She was able to get me in the CX-7 we were looking for with lower payment than expected. I HIGHLY recommend. More

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I love love the Mazda SUV! I feel like I’m driving a 100,000 dollar luxury brand SUV. Everyone that helped me of course was just 5 stars! Robyn being the ring leader of course I feel like I’m driving a 100,000 dollar luxury brand SUV. Everyone that helped me of course was just 5 stars! Robyn being the ring leader of course gets the crown for the most helpful . Thank you everyone we will be back! More

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It’s clean I love the cars in the showroom. Greeter has a nice smile. Greeter has a nice smile. More

by WELLNESSHELP Verified Customer Verified Customer

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Highly recommend Russ Darrow Metro Mazda to put you in a new ride and amazing service department! new ride and amazing service department! More

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