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Nina Thomas
Nina Thomas at Clay Cooley Nissan

Nina Thomas

OLM/Owner Loyalty Manager

Clay Cooley Nissan

39690 Lyndon B Johnson Fwy
Dallas, TX 75237

3.5
13 Reviews
3.5

13 Reviews

Write a Review

13 Reviews of Nina Thomas

August 05, 2025

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Employee Rating

Very bad experience at this location, they sold me a car that has a defect in the battery, an Electric.powered Vehicle that drains power rapidly!! it does not hold a charge for a whole day. They refused to More

by Bamboozled2025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex, Scott,

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Aug 06, 2025

Clay Cooley Nissan responded

Hello Bamboozled2025, We’re sorry to hear about your experience. Your feedback is important to us, and we would like the opportunity to address any concerns you may have. Please contact our customer service team directly so we can assist you and work towards a resolution. Clay Cooley Nissan

August 04, 2025

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Employee Rating

The person Hollis. Byrd it was so nice. So next time I want him to attend me. Too More

by Ceciliaarvizu61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2025

Clay Cooley Nissan responded

Hello Ceciliaarvizu61, Thank you for your kind words about Hollis Byrd. We’re glad to hear you had a positive experience and appreciate your appreciation for his service. We look forward to assisting you again in the future and will do our best to ensure you are attended to promptly. Please don’t hesitate to reach out if you need anything else. Sincerely, Nina Tho mas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 31, 2025

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Employee Rating

The service was great. Mr. Lee was patient and wonderful He took out time to really help me that I can understand everything happened to my car and I will be back More

by pmitchelln59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blane Turner, Mauro Valle, Jonathan Weinberg

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Aug 02, 2025

Clay Cooley Nissan responded

Hello Pmitchelln59, Thank you for your kind words and for acknowledging Mr. Lee’s patience and dedication. We’re glad he was able to help you understand everything about your car’s service. Your satisfaction is our priority, and we look forward to seeing you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2025

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Employee Rating

All the staff is very professional and helpful. Always answering my questions and explaining what needs to be done. More

by ilenemckay49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles English Jr.

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Jun 02, 2025

Clay Cooley Nissan responded

Hello Ilenemckay49, Thank you for your kind words. We are glad to hear that our staff has been professional and helpful in answering your questions and explaining the necessary steps. Providing excellent service and clear communication is our priority, and we appreciate your positive feedback. If you have any further questions or need assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 02, 2025

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Employee Rating

Bj. Has great customer service skills kept me up dated on car and plus it came back cleaner that it was 💪 More

by johnson_albert214
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Floyd McGriff, Blane Turner, John Osuji, Pa Jallow, James Sheppard, David Hensley , Shane Holcomb

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Apr 05, 2025

Clay Cooley Nissan responded

Hello Johnson_albert214, Thank you for your kind words about Bj's exceptional customer service skills! We’re thrilled to hear that you were kept updated on your car's status and that it returned cleaner than before. Our team strives to provide the best experience possible, and your feedback reinforces our commitment to excellence. We appreciate your support and look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 19, 2025

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Employee Rating

They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res More

by JAMILLAHTYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roland Lynn, Jaime Ramirez, Jonathan Rosales, Jorge Medrano, Marilyn Leyva, Robert Burns , Shane Holcomb, Justin Lines, Shawn Pickering

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Jan 21, 2025

Clay Cooley Nissan responded

Hello Jamillahtyson8, We’re sorry to hear about your experience. It’s concerning to learn that you received a car that was not in working condition and that you felt your payment was mishandled. We take these matters seriously, and we want to ensure that our customers receive reliable vehicles and fair treatment. Please reach out to our customer service team directly so we can investigate this situation further and assist you in resolving any issues you’ve encountered. Your feedback is valuable to us as we strive to improve our services. Clay Cooley Nissan

November 25, 2024

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Employee Rating

It wasn't hard wasn't very long good communication very respectful I would recommend friends to go there just a very good environment of people More

by DENNISHOOPER34
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blane Turner, Jonathan Rosales, Jonathan Whitaker, Jonathan Swanson

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Nov 28, 2024

Clay Cooley Nissan responded

Hello Dennishooper34, Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Good communication and a respectful environment are priorities for our team, and it's wonderful to know that they made an impact on your visit. We appreciate your recommendation to friends and look forward to welcoming you back soon! Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 06, 2024

Dealership Rating
Employee Rating

I always great service and no problem with my car . Service always done on time and always washed and clean More

by johnson_albert214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pa Jallow , Dominique Dou

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Nov 08, 2024

Clay Cooley Nissan responded

Hello Johnson_albert214, Thank you for your kind words! We're thrilled to hear that you consistently receive great service and that your car maintenance is timely and thorough. Our team takes pride in ensuring everything is clean and ready for you. We look forward to continuing to provide you with excellent service! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 17, 2024

Dealership Rating
Employee Rating

Ninna did great Job. She always was kind and respectful she explains clearly everything about the suv. More

by cazm701216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Weinberg , Ninna. .

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Aug 19, 2024

Clay Cooley Nissan responded

Cazm701216, We're so glad that Ninna was able to go above and beyond your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 06, 2024

Dealership Rating
Employee Rating

Dealership customer service was great on time kept me informed on vehicle called when it was ready car was very clean when o picked up 5 star setvive More

by johnson_albert214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pa Jallow, Robert Burns , Dominique Dou, Bj

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Jul 09, 2024

Clay Cooley Nissan responded

Hello Johnson_albert214, reviews like this give us motivation and help us ensure we provide high-quality care! Thank you for your praise and kind comments about our team here at Clay Cooley Nissan! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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