Nina Thomas

Bj. Has great customer service skills kept me up dated on car and plus it came back cleaner that it was 💪 Has great customer service skills kept me up dated on car and plus it came back cleaner that it was 💪 More

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They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment resell the car to someone else once they repair the car More

by JAMILLAHTYSON8 Verified Customer Verified Customer

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It wasn't hard wasn't very long good communication very respectful I would recommend friends to go there just a very good environment of people respectful I would recommend friends to go there just a very good environment of people More

by DENNISHOOPER34 Verified Customer Verified Customer

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I always great service and no problem with my car . Service always done on time and always washed and clean Service always done on time and always washed and clean More

by johnson_albert214 Verified Customer Verified Customer

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Ninna did great Job. She always was kind and respectful she explains clearly everything about the suv. She always was kind and respectful she explains clearly everything about the suv. More

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Dealership customer service was great on time kept me informed on vehicle called when it was ready car was very clean when o picked up 5 star setvive informed on vehicle called when it was ready car was very clean when o picked up 5 star setvive More

by johnson_albert214 Verified Customer Verified Customer

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I will never in my life do business with this place. If you see this dealership run. They are liars and crooks. I had a car for less than 48 hrs and returned it because it had to many issues. Their If you see this dealership run. They are liars and crooks. I had a car for less than 48 hrs and returned it because it had to many issues. Their website says you can return a car no questions asked within 7 days. These people still will not let me out of a loan on a car that they currently have at their dealership. They are also driving the car and putting miles on it. These people are crooks who do not hold their word. If you do not want to get screwed over don’t ever buy a car at Clay Cooley. More

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Read this review before going to this dealership, yes, it is a long review but read it if you are serious about buying a car! Now I am not one to write a review unless it is really bad or really good. This e is a long review but read it if you are serious about buying a car! Now I am not one to write a review unless it is really bad or really good. This experience was worse than really bad. The dealership asked for feedback, and I have sent in my review but no response from management, let me also say, this was my first time buying a car and was at this dealership for 10 hours! What a horrible first-time buying experience. If you are looking to buy a vehicle, STAY AWAY from this dealership, I repeat, STAY AWAY. I went to this dealership to look at a used vehicle. When we first pulled into the parking lot, someone approached us within 90 seconds. I told the first salesman I was looking at Altima's, I could tell this salesman was very new, which I understand. However, he knew very little. Another salesman came out and began to take over. I told them I was looking at a specific new model and then a used model. But they kept pushing new. I said I will test drive new, but I want to see the used model. We did a test drive with the newer salesman and once again, didn't know anything about the car. After we returned, the other salesman was SO pushy about getting started. I said no, I didn't like the price or color. I wanted to see the used model. When I asked about the used, they were hesitant and confused. They finally complied and I was able to see the car. I test drove the used car and liked it. Told them let's run some numbers. During the financing process, they told me that it was the WRONG car, and it was not for sale. They said the vehicle I was talking about was on the lot but needed to find it. It took them two hours to find the car. It was very unprofessional. The older salesman was all over the place. He would give numbers then go talk to other customers. I felt like just another sale. I did ask if my vehicle was going to be detailed, I was told yes. But when I got my vehicle, it was not. Finally, after the countless amount unprofessionalism from the newer salesman and older salesman, we got a deal. During the dealing process, there was a lot of information and I had to understand it myself. They did not explain much. Once we were able to make a deal, I was just thrilled to get out of there. I was sent to the finance office and that was the best experience I had the whole day. I was so close to just walking out in the finance office but wasn't going to quit because I sat there for so long. The dealership delivered the vehicle to me. THEN, when it came to getting my tags, I could not drive my vehicle for two days because the tags were late. So, I will NEVER return, and I hope this review helps others to not give them any business. I repeat, do not go to this dealership. More

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Most deceptive, dishonest dealership I have ever been. Called ahead to see if they still had three cars the advertised on Autotrader. Was promised the did . When I arrived we were told all three brand new Called ahead to see if they still had three cars the advertised on Autotrader. Was promised the did . When I arrived we were told all three brand new cars had the fuel pumps go out sitting on lot. After an hour they found one but told me they don’t honor their advertised Autotrader sales price. This is a place I highly recommend to stay away from. More

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