Nikolai Draganov

Centennial Subaru responded

april1.1990, Thank you for sharing your experience! We’re thrilled to hear that Steven and the rest of the team made your visit so memorable. Providing exceptional service is always our top priority, and it’s wonderful to know we succeeded. We’re grateful you chose us and look forward to helping you again in the future. Enjoy your new vehicle! Robert Baugh Sales Manager

Centennial Subaru responded

yale3, Thank you for your glowing review! We're delighted to hear that our team provided you with such an exceptional experience. It's our goal to ensure every customer feels confident, informed, and valued. Your recommendation means the world to us! If you ever need anything or have questions, we're always here to help. Enjoy your new car, and we look forward to seeing you again! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you so much for sharing your experience! We’re thrilled to know you felt no pressure and that our team’s welcoming approach, along with our clean and comfortable environment, helped streamline the process. Your satisfaction means a lot to us, and we truly appreciate your kind words. We look forward to helping you again in the future! Robert Baugh Sales Manager

Centennial Subaru responded

dannafisher49, Thank you so much for sharing your experience! We’re delighted to hear that our team provided the friendly, helpful service you deserve and answered all of your questions. It’s an honor to know that we’ve earned your trust and loyalty to Subaru. We look forward to continuing to support you on every mile of your Subaru journey! Robert Baugh Sales Manager

Centennial Subaru responded

Newlife212088, Thank you so much for your fantastic review! We're thrilled to hear you enjoyed your visit to Centennial Subaru and had such a great experience with Nikolai and Dominick. It’s wonderful to know that the process was smooth and efficient for you, and we’re glad you loved Dominick’s unique desk setup! Your recommendation means the world to us, and we look forward to helping you and anyone you send our way in the future. Thank you for choosing Centennial Subaru! Robert Baugh Sales Manager

Centennial Subaru responded

Micdesmr, Thank you for your feedback! We’re glad to hear that you found our team patient and professional. We appreciate your input about going over the car’s features more thoroughly, as we’re always looking for ways to improve the experience for our customers. If you have any questions about your vehicle’s features, please don’t hesitate to reach out—we’d be happy to assist! Robert Baugh Sales Manager

Centennial Subaru responded

Armen, Thank you for your feedback. While we’re glad you had a positive experience with your salesperson, we’re sorry to hear about your concerns regarding other aspects of your visit. Regarding the interaction with the sales manager, I’d like to provide some context to clarify the situation. As the manager you are referencing, I worked to ensure you received a significant discount on your vehicle and top dollar for your trade-in, offering you the best possible deal. When you requested complimentary GAP coverage, I explained that no additional profit was left in the deal, using the phrase 'no meat on the bone.' This was intended to transparently convey the deal's structure with a touch of levity and was not meant to come across as rude. We truly value your loyalty as a repeat customer and always strive to meet your expectations. However, there are times when certain requests fall outside our ability to accommodate. We apologize if this interaction made you feel frustrated, and we hope to continue assisting you with your automotive needs in the future. Robert Baugh Sales Manager