Nikkie Ali

Easy check in and out. Friendly staff. Good explanation of the service provided. af af af Friendly staff. Good explanation of the service provided. af af af More

by kterrell0 Verified Customer Verified Customer

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very bad service. Waited over 2 hours and fifteen minutes. There was also bunch of leaves not cleaned by the engine motor. Waited over 2 hours and fifteen minutes. There was also bunch of leaves not cleaned by the engine motor. More

by JLDEMELLO9 Verified Customer Verified Customer

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Repair not yet complete. Am working with Subaru of America to figure out next steps. Am working with Subaru of America to figure out next steps. More

by Bg Verified Customer Verified Customer

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SUPERB service and technical support! I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was worried as I need all the safety systems operating at all times given my condition. I made an appointment and brought the car in for a scheduled service and troubleshooting. As this was the second time for the warning light issue, I immediately was offered a loaner (thank you!) and advised that my vehicle would be test-driven immediately. The Service representative and Serve Manager were extremely thorough in keeping my apprised of their progress with the testing and troubleshooting. It turned out that my car is sensitive to a preheated or completely defrosted windshield prior to driving during the cold mornings. The Service Manager (Aaron) helped me set-up the defrost settings during the auto quick-start function in the MySubaru app on my phone. Its been 3 weeks now of using the preheat function and not a single fault has appeared on my new Forester and the car has continued to run in great fashion. This issue was really bothering me and I was very busy to bring the car in for troubleshooting but I'm really glad I did and more than satisfied with the patience and service I received. On previous service visits, I have always been treated with the highest degree of respect and courtesy. I strongly recommend Albany Subaru Service Center and truly appreciate their service. Great bunch of people and work very well together as a team. More

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This is my 2nd exceptional car buying experience at Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. More

by LISAANNE1220 Verified Customer Verified Customer

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Great dealership and repair. My only issue is that this is the only Subaru maintenance place that is near my house , and if I need a service ride home, I may not get one because My only issue is that this is the only Subaru maintenance place that is near my house , and if I need a service ride home, I may not get one because of how far my house is and the policy that is set for miles More

by ccast87 Verified Customer Verified Customer

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Mr.Alan Poon is very helpful and courteous. I like to have car serviced at your location. The waiting room is delightful. have car serviced at your location. The waiting room is delightful. More

by heidi.ko Verified Customer Verified Customer

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Quick and efficient! I dropped off the car at 7:30am and the check-in was smooth. Same for pick-up. I dropped off the car at 7:30am and the check-in was smooth. Same for pick-up. More

by filippo.rebessi Verified Customer Verified Customer

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I live in San Francisco, but always come to Albany Subaru to get my car serviced because I can always rely on the work that's done there. Torii and Nikkie always keep me informed on the work being done, kee to get my car serviced because I can always rely on the work that's done there. Torii and Nikkie always keep me informed on the work being done, keep my updated on when it will be ready and are always a pleasure to work with. More

by bgarci03 Verified Customer Verified Customer

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Please stop sending me surveys- waaaaaay too many surveys waaaaaaaY too many surveys and minimum work requirements are even more annoying!!!! waaaaaaaY too many surveys and minimum work requirements are even more annoying!!!! More

by brhyne42 Verified Customer Verified Customer

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