Nikkie Ali

Appreciate the attention I received for my concerns. Was handled in a timely manner. Aaron and Nikki treated my very professionally. Was handled in a timely manner. Aaron and Nikki treated my very professionally. More

by JEETADDY Verified Customer Verified Customer

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Everything about this transaction was good, just the way it should be, including the follow up. Thank you. it should be, including the follow up. Thank you. More

by akotoulas Verified Customer Verified Customer

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It's always a pleasure to deal with the staff in the service department.. I've worked with Nikki and Victoria in the past and have always appreicated their professionalism and the courtesy that they s service department.. I've worked with Nikki and Victoria in the past and have always appreicated their professionalism and the courtesy that they show me when I go there. They always keep me informed to the status of my repair and explain what was done and make recommendations for any other service that might be needed. This was the first time that I worked with Jay and he was great to work with. More

by bgarci03 Verified Customer Verified Customer

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Satisfactory, nice and quiet lounge friendly environment, nice staff, but i didn't get the inspection reports. , environment, nice staff, but i didn't get the inspection reports. , More

by dawa-shrestha Verified Customer Verified Customer

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I had a great experience. I would highly recommended them for anyone looking for service done to their car. I would highly recommended them for anyone looking for service done to their car. More

by ASFAN925 Verified Customer Verified Customer

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Easy check in and out. Friendly staff. Good explanation of the service provided. af af af Friendly staff. Good explanation of the service provided. af af af More

by kterrell0 Verified Customer Verified Customer

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very bad service. Waited over 2 hours and fifteen minutes. There was also bunch of leaves not cleaned by the engine motor. Waited over 2 hours and fifteen minutes. There was also bunch of leaves not cleaned by the engine motor. More

by JLDEMELLO9 Verified Customer Verified Customer

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Repair not yet complete. Am working with Subaru of America to figure out next steps. Am working with Subaru of America to figure out next steps. More

by Bg Verified Customer Verified Customer

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SUPERB service and technical support! I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was worried as I need all the safety systems operating at all times given my condition. I made an appointment and brought the car in for a scheduled service and troubleshooting. As this was the second time for the warning light issue, I immediately was offered a loaner (thank you!) and advised that my vehicle would be test-driven immediately. The Service representative and Serve Manager were extremely thorough in keeping my apprised of their progress with the testing and troubleshooting. It turned out that my car is sensitive to a preheated or completely defrosted windshield prior to driving during the cold mornings. The Service Manager (Aaron) helped me set-up the defrost settings during the auto quick-start function in the MySubaru app on my phone. Its been 3 weeks now of using the preheat function and not a single fault has appeared on my new Forester and the car has continued to run in great fashion. This issue was really bothering me and I was very busy to bring the car in for troubleshooting but I'm really glad I did and more than satisfied with the patience and service I received. On previous service visits, I have always been treated with the highest degree of respect and courtesy. I strongly recommend Albany Subaru Service Center and truly appreciate their service. Great bunch of people and work very well together as a team. More

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This is my 2nd exceptional car buying experience at Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. More

by LISAANNE1220 Verified Customer Verified Customer

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