Nigel Young | Page 2

Scott Clark is expensive but does excellent work-reliable n gets the work done in a timely manner, as promised. I highly recommend Nissan n its management n staff.***** n gets the work done in a timely manner, as promised. I highly recommend Nissan n its management n staff.***** More

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They had me in and out exactly in the time they told me up front up front More

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My experience is great and on time. The service department from the time you drive in is always great.I would like to recognize the service manager Mario and his service team there is no The service department from the time you drive in is always great.I would like to recognize the service manager Mario and his service team there is no one to compare to this team of experts.Thy are truly in a elite call all by there selves. More

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Great service provided by Nigel! He is the best and an outstanding helper with guiding me on repairs on my car. I appreciate the love each time I come. He is the best and an outstanding helper with guiding me on repairs on my car. I appreciate the love each time I come. More

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They do good work and let you know what is going on with your car. your car. More

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I love this service department. Very nice people working here. Have had no issues coming here. Very nice people working here. Have had no issues coming here. More

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I had called several days in advance in reference to battery, under prorated warranty, replacement. I spoke with a lady and she stated how much it would. She put me on hold several times to verify prici battery, under prorated warranty, replacement. I spoke with a lady and she stated how much it would. She put me on hold several times to verify pricing; and I gave her the purchase date of battery from another dealership. I scheduled the service and arrived at dealership. I spoke with Nigel Young, service advisor. He stated the price, etc was a different amount then what the employee told me over the phone. I stated to him, time, dare, name, etc of the person I spoke to. Mr. Nigel Young was nasty and didn't care or checked to see if information was correct. This is not the first time I've dealt with Mr. Young. I asked to speak to a manager. While I was in the waiting area, an older man walked with Nigel Young back towards his desk srea and stated to him that he was a cold motherxxxx**. They thought it was funny. I spoke with Mario Herrera, whom did his job as a manager, as a representative for Scott's Nissan, and checked the phone conversation because it was recorded. He was able to verify that what I stated was correct. Mr. Herrera took care of the issue with a smile and understanding as a Manager should do when dealing with customers. Thank you for your help and correction as an employee and as a manager. Thank you for going that extra mile to verify what a customer states that an employee stated to him; otherwise, I would have still been dealing with an employee without compassion, understanding, or just the correct customer service etiquette. Thank you again Mario Herrera. More

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Always quality customer service. Regular service maintenance every 5000 miles . Am confident of technician checks and recommendations Regular service maintenance every 5000 miles . Am confident of technician checks and recommendations More

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Problem quickly solved in the upmost professional manner. The advisor was quickly in identifying the problem and the solution to solved the problem. The advisor was quickly in identifying the problem and the solution to solved the problem. More

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I regret to share my disappointing experience with Scott Nissan's service. This marks the third instance of encountering subpar service that reflects a lack of commitment to quality customer service and int Nissan's service. This marks the third instance of encountering subpar service that reflects a lack of commitment to quality customer service and integrity.My initial interaction with Scott Nissan was four years ago when I purchased a car from them. Unfortunately, even during this purchase, their finance department added an unauthorized maintenance service to my account despite my explicit refusal. Thanks to the intervention of my sales representative, the extra monthly charge was eventually removed.Recently, I visited Scott Nissan to trade in my 2018 model for a newer car with lower mileage. The salesperson, Donte, exceeded expectations in ensuring our satisfaction. However, my optimism was short-lived as I faced the finance department once again. Despite being nervous due to my past experiences, I believed everything had gone smoothly. Regrettably, upon reviewing the contract later that day, I discovered a different unauthorized monthly charge had been added.Having to return to the dealership for adjustments was frustrating enough, but my troubles continued. After driving the car for only a few months and covering less than 4,000 miles, I noticed the tires needed air. To my astonishment, a visit to Discount Tire revealed the tires were bald, despite being assured they were in fair condition by Scott Nissan. After extensive back-and-forth, my car specialist and salesperson had to advocate for me to convince Scott Nissan to cover the cost of new tires.This entire experience has left me deeply dissatisfied with Scott Nissan's overall approach. It's disheartening to encounter a lack of integrity and genuine concern for customers' well-being. Their behavior only seems to change when customers push back repeatedly. While Donte's exceptional service was a bright spot, it cannot overshadow the series of unfortunate incidents that have marred my interactions with Scott Nissan.I hope my feedback serves as an opportunity for Scott Nissan to reevaluate their practices and prioritize customer satisfaction and honesty in the future. More

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