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Nicole Thompson
Nicole Thompson at Jones GMC
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Nicole Thompson

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.8
112 Reviews
4.8

112 Reviews

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112 Reviews of Nicole Thompson

November 22, 2024

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Employee Rating

Great explanation of my situation. Amazing turn around on my issue . In A world of mediocrity ; they stand out More

by Todd
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Service Communication
Recommend Dealer
Yes
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November 21, 2024

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Service was completed promptly. Nicole was friendly and kept me informed on the progress of the service. More

by CORLEWTW
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2024

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

November 18, 2024

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Employee Rating

Our experience with the dealership has all good each person i have delt with has been knowledge and kind More

by clinvil
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: LeeAnn Shelton, Ashley Pineda, Spencer Westbrooks

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Nov 19, 2024

Jones GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

November 18, 2024

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Nicole failed to follow up on parts and warranty, never called me. Parts back order never called me to cancel my schedule appt. I’m 1 1/2 hrs away More

by cheryl2106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 21, 2024

Jones GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please provide the best way to contact you and I will make sure to follow up, or you can call (731) 925-4923. Andrew Pate Jones GMC Management Team (731) 925-4923

November 17, 2024

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It was all good coustomer service was great. Facilities were nice and they completed my service in a timely manner More

by Gasmann1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Jones GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Jones GMC Management Team

November 15, 2024

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Employee Rating

Nicole, in the service department, does an excellent job at making the customer feel like the most important part of her day and she always has a big smile and is very enthusiast about her work. She must re More

by Librarybobcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2024

Jones GMC responded

Thank you for your review and kind words for Nicole! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones GMC. Jones GMC Management Team

November 14, 2024

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Employee Rating

Great Seevice. Checked all recalls for me. Worked out the wiper blade cost. All Good More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rebecca Watkins, Spencer Westbrooks, Christian Arnold

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Nov 16, 2024

Jones GMC responded

Thank you for the kind words for our service department, Cindy! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

November 08, 2024

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My experience from beginning to the end with the awesome help from Nicole was fantastic More

by pboyle1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Jones GMC responded

Thank you so much for your excellent review! We are so glad that Nicole had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Jones GMC Management Team

October 27, 2024

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Employee Rating

Overall great experience! Wes is a great guy and I couldn't have been happier with my purchase! More

by Cameron Moody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: LeeAnn Shelton, Wes Cummins

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Oct 27, 2024

Jones GMC responded

We are so glad that Wes had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Jones GMC Management Team

October 24, 2024

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Employee Rating

If I would complain about anything it would be the long wait times sometimes. My last visit took 3 hours. More

by DEENALYNNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Gray, Matt Sharp

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Oct 25, 2024

Jones GMC responded

Thanks for sharing your thoughts about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

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