Nicole Damiano

Lester Glenn Subaru responded

Hey NERL92, Thanks for sharing your experience! We’re so glad Nicole and the team were able to recognize your loyalty and go above and beyond to help you out. It’s wonderful to hear you’ve trusted us with your vehicle’s service since day one, and we truly value that continued relationship! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Gmarinaro49, Thanks for sharing your experience! We're so glad to hear that Nicole was helpful and that our team went above and beyond in servicing your transmission. It's always our goal to deliver exceptional care and keep your vehicle running smoothly! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RBOURQUE-2, Thanks for sharing your experience! We're so glad to hear that Nicole continues to provide such knowledgeable and friendly service. It's great to know she makes everything easy to understand and that you felt comfortable while waiting. We appreciate your continued trust in us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JCXOUT2, Thanks for sharing your experience! We're so grateful for your continued loyalty and thrilled to hear that you've always felt treated with care and respect! It's customers like you who make what we do so rewarding. We truly appreciate your support and look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RRRDACHSHUND, Thank you for sharing your feedback. We understand how concerning this experience must have been for you and your daughter, and we’re very sorry for the frustration and worry it caused. We have shared your review with our management team. We understand our service manager Bert has reached out to speak with you. While the initial visit successfully addressed the hissing brake booster issue, we regret that the wheel bearing concern wasn’t detectable until the third visit when the noise became more pronounced. We do take vehicle safety very seriously, and once the issue was identified, we replaced the bearing at no charge as a gesture to acknowledge the time and inconvenience involved. We truly value your business and appreciate you taking the time to voice your concerns. If there's anything more we can do, please don’t hesitate to reach out. Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Tracker1998, Thanks for sharing your experience! We're glad to hear your visit was pleasant, though we completely understand how much you must miss working with Kathy after 12 years! Her presence is certainly missed by many of our loyal customers. We appreciate your continued trust in our team and look forward to welcoming you back again soon! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey AKCARC2, Thanks for sharing your experience! We're so glad to hear that Nicole took great care of you and made your visit smooth and efficient. It’s also great to know our management team was able to accommodate your needs, your appreciation means a lot to us. We’re thrilled to hear you’re already thinking about coming back for your next Subaru! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Barbara, Thanks for sharing your experience! We’re honored that you chose to return to for your new Outback, and it's wonderful to hear that Seth, Melissa, Brandon, and the rest of the team made it another smooth and positive experience. Your continued trust means the world to us, and we hope you're loving every mile in your new Subaru! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RBOURQUE, Thanks for sharing your experience! We're glad to hear Nicole took such great care of you, being attentive, informative, and courteous every step of the way. It’s great to know she made sure you felt heard and understood throughout your visit. We appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team