Nico Rubio

I had Auto Sales service by Tony and Austin - and Kyle put my loan together. And Nico was also on hand. I traded my 2024 Hyundai Santa Cruz for a 2025 Tucson AWD Limited. The Santa Cruz was a sentime put my loan together. And Nico was also on hand. I traded my 2024 Hyundai Santa Cruz for a 2025 Tucson AWD Limited. The Santa Cruz was a sentimental purchase - My deceased Husband wanted me to have that instead of the Palisade I got instead; before he died 2021, and The Tucson, now, is for comfort and better enjoyment because it's quieter for listening to the music I love; and that keeps me sane on the road (grin) while I still talk to my husband about life. The Tucson is far quieter for that, and Who doesn't need sanity on the roads these days, right? The Tucson is a peaceful car. VERY ZEN LIKE! The Santa Cruz was for my Beloved and Sainted Husband. I almost went with the 2025 Santa Fe To replace it, but the Tucson was a little easier on my budget, and I'm widowed, no kids...I don't need three rows, and bigger isn't always better. I'm older, and that Santa Fe - when I hit the gas made me almost loose control a little (of the steering wheel because I'm not THAT old yet for the other kind of "Loose Control a little of something..." -, but still, the Santa Fe was too powerful and too fast for my slower reflexes. My opinion for my own needs. Tony helped me over the course of 24 hours. He helped me with my initial visit to "Look." He did not pressure me at all, but he made himself available for any questions I had. He answered all my important questions. The next day, The buying experience was completely painless. When I went back to Tony, He quickly readied the two cars I test drove. He was very patient with me while I went about he chores of deciding what would meet my needs best, and he listened to all my reasoning. He was very patient; and listened. When I made my decision, he had every thing lined up, so it went more quickly than I anticipated. This is my Third Hyundai, I've purchased, and I went back to Findlay Hyundai Prescott on purpose: THEY GIVE TOP NOTCH SERVICE, AND I purchased my second and this third Hyundai at Findlay Prescott. It's easy to read people as a sense. And it's really cool to go to a car dealership where curtesy and good salesmenship is in play. It's about the business, and I feel Findlay Hyundai makes it their business to sell cars and to follow the consumer's lead, and Tony did that. He let me lead, and he was a great guide. It was just like that when I purchased my second Hyundai from Jet who was there last year. They let me lead. I highly recommend Findlay Hyundai Prescott. Ask for +Tony+ or *Austin.* AUSTIN also helped me the next day when I returned to make an appointment to have a protective coating put on my car. Also, The bike rails my car came with had not yet been installed, so Austin was there and found two other guys to put those rails on in 15 minutes right there in front of me. "Glad to do it" attitude was front and center. There is nothing to despair when it's understood that being helpful, willing and able is to do a service just to make someone happy, so I AM HAPPY!!! I had no worries when I left. Thanks again, Findlay Hyundai Of Prescott, AZ. Post Script: Nico In service has nearly always been the one that checks me in for my maintanance service or what ever I need done ("please put a hitch on my car" - DONE!). NEVER FAILS! Always tells me honestly what I need to know. Just there to be of service. Really laid back and easy going - while he does everything so smoothly. It's a really great team there...so it seems (grin). As evidenced by what there is above written! More

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Guillermo Soria was the one who I worked with during my visit. Nico took the orginal call. I'm new to Prescott Valley and needed to make the decision to trust the local Hyundai Dealership. I've been drivi visit. Nico took the orginal call. I'm new to Prescott Valley and needed to make the decision to trust the local Hyundai Dealership. I've been driving a 200 mile round-trip to Scottsdale for service on my Santa Cruz and wasn't ready to cut the unbiblical cord on my relationship with them. This week my Santa Cruz made that decision for me when the engine light showed on the dash. I called on Thrusday and Nico scheduled me for the next day which made me a very happy camper. As it turned out Guillermo was my main contact. He is very professional and explained everything to me. The technician was very professional and knowledgeable as well. I have to say... I believe I can trust Finday Hyundai to take good care of my Santa Cruz and me. More

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It's been over 5 weeks since my car was brought in for brakes. The only call I got on the progress was after the 2nd week when Nico reached out to tell me my battery was dead and would I like to purchase brakes. The only call I got on the progress was after the 2nd week when Nico reached out to tell me my battery was dead and would I like to purchase a new one. I mentioned the brake light switch that I requested be replaced being the culprit but got no response. I inquired about the status of the car and was told it would be finished up by the end of the day. Approaching week 4 I called and spoke to Nico He told me the tech had a family emergency and had been out on vacation prior but he would have a manager reach out to check on the status. Next day Nico called me and said the tech found another problem with a wheel hub and asked me if I would like it replaced, he also said the brake master cylinder was on back order so therefore he could not give me an answer to when my car might be ready. I checked online and found the part readily available on many sites. As I approach week 6 I have not received any updates on the vehicle good or bad. I think part of customer service is maintaining communications so the customer can adapt their lifestyle especially if it is incumbent on a car. Looks like Thanksgiving might be a bust but I guess I can hope for Xmas. More

by BMSROOM Verified Customer Verified Customer

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Great sales and service staff. Austin and Kyle made purchasing a new car painless. We can wait for their new building to open. Austin and Kyle made purchasing a new car painless. We can wait for their new building to open. More

by CHRISROSA17 Verified Customer Verified Customer

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Not coming back. Dishonest service department. Can’t trust that they are telling us the truth. Dishonest service department. Can’t trust that they are telling us the truth. More

by BILLBARBER Verified Customer Verified Customer

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When I returned home I found two items on the inspection in red indicating immediate attention needed. The tech never mentioned anything about it. Poor follow through. Bad customer service. What if they ha in red indicating immediate attention needed. The tech never mentioned anything about it. Poor follow through. Bad customer service. What if they had been safety issues? More

by COSTA0830 Verified Customer Verified Customer

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I was very pleased with my service. Very professional and knowledgeable service advisor. Thank you! Very professional and knowledgeable service advisor. Thank you! More

by SUNSLUV Verified Customer Verified Customer

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The guys working in the service department, Grant and Nico are very nice and helpful. Nico are very nice and helpful. More

by JUDIKAYWILLIAMS Verified Customer Verified Customer

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Service manager very polite, courteous, and knowledgeable. Took time toreview the written vehicle report with me. knowledgeable. Took time toreview the written vehicle report with me. More

by LCARTWRIGHT1919 Verified Customer Verified Customer

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Great service and friendly helpful service workers. Wish theee was an in house car wash though. Wish theee was an in house car wash though. More

by jonejacobs1 Verified Customer Verified Customer

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