Nick Woods

Miguel took ownership of the multiple issues i had and was able to get people together at last minute from contact issues, to making sure the front license plate bracket was installed. I also witnessed h was able to get people together at last minute from contact issues, to making sure the front license plate bracket was installed. I also witnessed his interactions with other customers, and was able to also solve their needs/ wants as well. More

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When buying the car, I was pushed extensively to purchase add-ons which I communicated that I was only there to buy a car and no add-ons. Eventually, we settled on adding certification as a low apr was offer add-ons which I communicated that I was only there to buy a car and no add-ons. Eventually, we settled on adding certification as a low apr was offered. The used car I bought was a previous cigarette smokers car and I was told the dealership could get the smell out. When I initially picked the car up, it smelled heavily of cigarettes and I had to come back to get it cleaned and it still heavily smells like cigarettes. My clothes and hair constantly smell like cigarettes now and it is very bothersome and I am extremely disappointed in the dealership letting me know they can take care of the smell but not being able to get it out. If I had known the smell would be such an issue, I would have not bought the car in the first place. It was also a hassle to get a second key for the vehicle from the dealership. I had to ask for the inspection report in order to be granted a second key for the car which should've came with the car in the first place. I have had to take off of work several times and drive an hour both ways to visit the dealership several times after purchasing the car. Overall, I did not see my first car buying experience to go poorly like this and having to deal with this many hurdles, only to be unsatisfied with the car More

by yukikoweiss Verified Customer Verified Customer

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