Nick Woods

Miguel took ownership of the multiple issues i had and was able to get people together at last minute from contact issues, to making sure the front license plate bracket was installed. I also witnessed h was able to get people together at last minute from contact issues, to making sure the front license plate bracket was installed. I also witnessed his interactions with other customers, and was able to also solve their needs/ wants as well. More

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When buying the car, I was pushed extensively to purchase add-ons which I communicated that I was only there to buy a car and no add-ons. Eventually, we settled on adding certification as a low apr was offer add-ons which I communicated that I was only there to buy a car and no add-ons. Eventually, we settled on adding certification as a low apr was offered. The used car I bought was a previous cigarette smokers car and I was told the dealership could get the smell out. When I initially picked the car up, it smelled heavily of cigarettes and I had to come back to get it cleaned and it still heavily smells like cigarettes. My clothes and hair constantly smell like cigarettes now and it is very bothersome and I am extremely disappointed in the dealership letting me know they can take care of the smell but not being able to get it out. If I had known the smell would be such an issue, I would have not bought the car in the first place. It was also a hassle to get a second key for the vehicle from the dealership. I had to ask for the inspection report in order to be granted a second key for the car which should've came with the car in the first place. I have had to take off of work several times and drive an hour both ways to visit the dealership several times after purchasing the car. Overall, I did not see my first car buying experience to go poorly like this and having to deal with this many hurdles, only to be unsatisfied with the car More

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