Nick V

I had to stop there to get my car serviced after my dashboard lit up. They were able to do the work overnight and I got a free loaner to continue my trip. I got my car (2014 Forester) back, and while d dashboard lit up. They were able to do the work overnight and I got a free loaner to continue my trip. I got my car (2014 Forester) back, and while driving it home, I noticed something laying against my windshield wiper. I pulled over and opened my hood. The repair person left a wrench and magnetic bowl in my engine compartment! I just brought my car in for inspection (different garage), and they found one wheel missing a lug stud, and another was missing a lug nut! Ourisman was the last place that my wheels were removed. I do NOT recommend this place for auto service. More

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We've been going to Matt Slap for 30 somethin' years, ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it. ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it. More

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Easy to schedule appointment, quick service and prompt notice that the car was ready. The service tech noticed small items needing attention- wiper blades, tire rotation, but didn’t push on items that wer notice that the car was ready. The service tech noticed small items needing attention- wiper blades, tire rotation, but didn’t push on items that were not essential repairs. They washed the car, too! More

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Fast and easy. No hassles and quick updates awesome. Also car washed loved it , also waiting area was very clean and comfortable. No hassles and quick updates awesome. Also car washed loved it , also waiting area was very clean and comfortable. More

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Matt Slapp Subaru service is a 20 out of 10. The employees are polite positive and very efficient. It’s truly a team environment. Melanie is very courteous. Waiting room is clean and comfy. The employees are polite positive and very efficient. It’s truly a team environment. Melanie is very courteous. Waiting room is clean and comfy. More

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The best thing I can say is all the years I’ve dealt with dealerships, they have been the best and I will continue to go to them for my automotive needs. dealerships, they have been the best and I will continue to go to them for my automotive needs. More

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Service is really good. .especially Danielle is very nice and explained me about the services and cost of them and which services are needed currently.she updated me about th .especially Danielle is very nice and explained me about the services and cost of them and which services are needed currently.she updated me about the progress while I was waiting. More

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Very professional team members who took the time to explain what was done to my car. Good Customer Service skills. explain what was done to my car. Good Customer Service skills. More

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Fantastic is the only way to describe their help. On the way from upstate NY to Baltimore at 3PM on the afternoon before Thanksgiving, 2017 Imprezza started making a loud noise. Turns out that the On the way from upstate NY to Baltimore at 3PM on the afternoon before Thanksgiving, 2017 Imprezza started making a loud noise. Turns out that the rear brakes suddenly went. We called and they took the car right in so that we could continue the trip. It took less than 1 hour and we were back on our way. You can't ask for more. If we lived closer we would certainly purchase our next Subaru from them More

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John immediately understood my problem, and offered to see if Matt Slap Subaru could help me even though I was not a regular customer. He spoke with his manager who readily agreed to have their technician see if Matt Slap Subaru could help me even though I was not a regular customer. He spoke with his manager who readily agreed to have their technician measure the pressure in my tires and check why the low pressure light was staying on. Melanie was teaching John how to enter information in their computer system. She explained the process clearly and thoroughly. John showed me where to wait and offered me coffee. My tires were adjusted within a few minutes and there was no charge. My family bought our first Subarus many years ago from Matt Slap before we moved out of state. I highly recommend Matt Slap Subaru and highly commend John and Melanie. More

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