Nick Rivera

As a highly experienced service advisor with years of expertise in the automotive industry, I specialize in delivering exceptional customer service and building trust with clients. My extensive training in vehicle diagnostics, repair processes, and dealership operations allows me to effectively communicate technical details in a way customers can easily understand. I excel in managing service schedules, ensuring timely maintenance, and coordinating with technicians to provide accurate estimates and high-quality service. My focus on continuous training keeps me updated on the latest industry trends, warranty programs, and service technologies, enabling me to recommend the best solutions tailored to each customer’s needs. Through strong interpersonal skills and a commitment to customer satisfaction, I’ve consistently achieved high customer retention rates and positive feedback. My goal is to ensure every customer feels valued, informed, and confident in the care of their vehicle.