Nick Rice
Nick Rice at Napleton's Auto Park of Urbana
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Nick Rice

Service Advisor

Napleton's Auto Park of Urbana

1111 Napleton Way
Urbana, IL 61801

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4.8
16 Reviews
4.8

16 Reviews

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16 Reviews of Nick Rice

April 03, 2025

Dealership Rating
Employee Rating

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicati More

by Elle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

August 16, 2024

Dealership Rating
Employee Rating

Nick Rice, was amazing to work with at the Toyota Service Department, absolutely professional, polite and attentive to detail. He continued to communicate all details in regards to my cars services, part ord More

by mmakows3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 09, 2024

Dealership Rating
Employee Rating

Nick Rice is always professional, helpful, explains well what is needed for my car. He makes sure I am updated on what is going on with my car while at the dealer. I greatly recommend Nick. More

by mc
Service Price Transparency
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Recommend Dealer
Yes

May 09, 2024

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Service is always done professionally and on time. Nick was particularly helpful and personable. Any questions I have are very clearly addressed. More

by JIM
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

April 24, 2024

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Employee Rating

Being put on hold wait time more than 10 minutes. This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an in More

by terryterrymd
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Service Time
Service Communication
Recommend Dealer
No

April 19, 2024

Dealership Rating
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I really appreciated his communication and follow up as my car was serviced. Nick is a great asset to your dealership. More

by Briceeaston
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

April 04, 2024

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Excellent as always, appreciate the frequent communication on status of vehicle. Quick turnaround time on vehicle as well. More

by kait678
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Viti

April 03, 2024

Dealership Rating
Employee Rating

Thank you to nick rice in service, got me in and out without an appointment. would recommend! More

by LiamM19
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2024

Dealership Rating
Employee Rating

Service department is awesome. Nick Rice goes above and beyond to make sure you have a positive experience. Great to work with. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Napleton's Auto Park of Urbana responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Our team is available should you require any extra help.

March 27, 2024

Dealership Rating
Employee Rating

One can never go wrong with Nick Rice. He is very professional, friendly and gets to solve issues with my vehicles. He’s an asset to Napleton’s! More

by mangoeck29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2024

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

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