Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda

Nick Mudd

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
83 Reviews

Industry Experience

3 yrs, 4 mos

4.5

83 Reviews

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83 Reviews of Nick Mudd

February 12, 2026

Dealership Rating
Employee Rating

Very nice to know that I can trust this dealership for all my car needs. Thanks! More

by FFLOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Gerald Schiller

Feb 13, 2026

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

February 05, 2026

Dealership Rating
Employee Rating

Very pleased with the professionalism of staff and the work done on my car.The waiting area was comfortable and accomodating. More

by k_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Feb 05, 2026

Russ Darrow Metro Mazda responded

Thank you for recognizing our team’s professionalism and the work completed on your Mazda. We’re glad the waiting area provided a comfortable environment. We appreciate your feedback and look forward to serving you again.

January 31, 2026

Dealership Rating
Employee Rating

Outstanding staff completely satisfied with work on vehicle was requested waiting area comfortable and clean More

by pneicy1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

Jan 31, 2026

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

January 21, 2026

Dealership Rating
Employee Rating

I like Russ Darrow they take good care of me everytime I need something they’re great More

by Deandrej3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

December 24, 2025

Dealership Rating
Employee Rating

Rep tried to charge me extra for windshield wipers already included in winter Svc pkg they offered to me. Also tried to charge me $30 taxes on a $145 bill (20% tax)! Finally, got home next day to fi More

by skc1one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 31, 2025

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

December 18, 2025

Dealership Rating
Employee Rating

They did a great job repairing my car. They were very accommodating as well. I will be taking my car there for service in the future. More

by pdewar
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Dec 18, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

December 10, 2025

Dealership Rating
Employee Rating

Professional Pleasant Pleasing the Customer First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a S More

by MICHAEL_LSNG
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

December 08, 2025

Dealership Rating
Employee Rating

Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre More

by nikkipowell9548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Nikki. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

November 15, 2025

Dealership Rating
Employee Rating

Bruce is thorough ans communicates very well throughout the process of having work done so I know what to expect. More

by eskoien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

November 14, 2025

Dealership Rating
Employee Rating

Horrible experience buying my vehicle. The salesman and financial manager tried to fraudulently add $5000 to my loan, lied about being able to remove the Xzilon and Advance 5 Protection Bu More

by KOWALJ74
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 19, 2025

Russ Darrow Metro Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

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