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Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda
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Nick Mudd

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
17 Reviews

Industry Experience

2 yrs, 5 mos

4.7

17 Reviews

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17 Reviews of Nick Mudd

March 10, 2025

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Employee Rating

Always friendly and efficient service from everyone. Great service is why I keep coming back! More

by NICOLEGREGORIUS
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Dylan Rueth, Kevin Cameron, Kirsten Jones, Miguel Mazaba, Zoe DeRose

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Mar 11, 2025

Russ Darrow Metro Mazda responded

Thanks, Nicole, for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 09, 2025

Dealership Rating
Employee Rating

The sales and finance did not share their numbers until I signed all documents. The dealership is bad More

by Nandakumar.belur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jalen Moore, Robyn ODonnell, Noah Matson, Alejandro Noyola, Elmedin Smajic, Corey Weathers

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Mar 13, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

March 05, 2025

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Employee Rating

Nick was great but the dealership as a whole are nothing but slickers trying to get over on individuals by overcharging and not representing the facts. I understand you guys are in business to make money b More

by MWELLSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 08, 2025

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com

March 03, 2025

Dealership Rating
Employee Rating

The service advisor and tech were amazing. Efficient and kept me up to date during my wait. My only complaint would be the scratches my car received during the wash process. I notified staff i More

by STAMPERBERNDT1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kevin Cameron, Miguel Mazaba

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Mar 03, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jalen Moore jalen.moore@russdarrow.com

March 01, 2025

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Employee Rating

Great customer service and very welcoming. They made my visit easy and informative. Thank you More

by JOYCEKIRK29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kevin Cameron, Miguel Mazaba

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Mar 03, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

February 23, 2025

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Employee Rating

Great stuff out there you guys keep my car updated and fresh always when i need it More

by WOOGIE.FOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Dylan Rueth, Kevin Cameron, Kirsten Jones, Miguel Mazaba, Zoe DeRose

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Feb 23, 2025

Russ Darrow Metro Mazda responded

Woogie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

February 17, 2025

Dealership Rating
Employee Rating

Nick was fantastic. Very thorough and a pleasure to work with. I was very happy with the Russ Darrow dealership. More

by marshaknaack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, Marsha, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

February 15, 2025

Dealership Rating
Employee Rating

Great service always takes care of me when I come in always helpful best service thanks guys More

by johnbailey31976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kevin Cameron, Miguel Mazaba

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Feb 16, 2025

Russ Darrow Metro Mazda responded

John, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Quality and timely service Comfortable waiting area Communication was timely Staff were friendly yay yay More

by TERRI.ANGST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kevin Cameron

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Feb 11, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you, Terri. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

February 06, 2025

Dealership Rating
Employee Rating

Nick was very professional, courteous and understood the assignment. He made every step of the process and interactions very smooth. Everyone at Mazda was great and made it happen for me and my children, th More

by SHIEKASTINSON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Alejandro Noyola, Dylan Rueth, Gwen Moore, Kevin Cameron, Santana Flower, Miguel Mazaba, Iyonnah Towns

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Feb 07, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

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