Nick Lopez

Nick L stepped in short notice on a Sunday and helped me complete my purchase. He had me come back Monday for a complete review of all the features of the Hummer SUV complete my purchase. He had me come back Monday for a complete review of all the features of the Hummer SUV More

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A Journey to Exceptional Customer Service From Disappointment to Delight My first visit to Coulter was a bit disappointing due to poor customer service. However, I am not one to give up easily. I Disappointment to Delight My first visit to Coulter was a bit disappointing due to poor customer service. However, I am not one to give up easily. I decided to share my experience with the management team, hoping for a resolution. To my surprise, they were very receptive to my feedback and encouraged me to give them another try. Determined to give Coulter another chance, I returned for a second visit. It was during this visit that I truly experienced the exceptional customer service that Coulter is renowned for. From the moment I walked in, I could see the difference. The staff was attentive, friendly, and genuinely interested in helping me find the right vehicle. Nicholas Lopez, in particular, stood out. He handled my case with the utmost professionalism and care. Nicholas understands the importance of follow-through and follow-up, ensuring that I was satisfied every step of the way. His dedication to providing great customer service restored my faith in Coulter. I am now a proud owner of another GMC Canyon from Coulter, marking my second purchase with them. The entire process was smooth, efficient, and most importantly, pleasant. Nicholas's efforts did not go unnoticed, and I am grateful for his assistance. Thank you, Nick, and thank you, Coulter, for proving once again why you have the best customer service in the industry. My journey from disappointment to delight is a testament to your commitment to customers. More

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A bit of a scheduling mixup. Nick L stepped in and made it a great day. He brought me back for a complete tutorial the next day. Very helpful Nick L stepped in and made it a great day. He brought me back for a complete tutorial the next day. Very helpful More

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Had a great experience, got straight to business and met my demands, I would highly recommend this Cadillac Dealer amd sales person my demands, I would highly recommend this Cadillac Dealer amd sales person More

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Product specialist Nicholas Lopez was amazing, very knowledgeable and polite we couldn't be happier with the service we received.We will recommend him highly. knowledgeable and polite we couldn't be happier with the service we received.We will recommend him highly. More

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Nick was kind, knowledgeable and prompt. He made the car buying process as easy as possible. He made the car buying process as easy as possible. More

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Nick was a pleasure to work with. He kept in contact with us about a truck we were interested in. And he got us what we wanted. He kept in contact with us about a truck we were interested in. And he got us what we wanted. More

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We had called and inquired about a used car. Nick had it placed in the shade for us to look over. He was very polite, answered all our questions. and helpful though out the purchase of the car Nick had it placed in the shade for us to look over. He was very polite, answered all our questions. and helpful though out the purchase of the car. More

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Nick made my experience hands down the best. Went in there and got out with zero issues. He wasn’t pushy at all and was super friendly, along with the rest of the dealership. Such a fun time. Co Went in there and got out with zero issues. He wasn’t pushy at all and was super friendly, along with the rest of the dealership. Such a fun time. Couldn’t ask for a better experience. More

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I went to the Coulter Buick GMC location in Phoenix and worked with Nick Lopez to buy a 1500 Sierra Elevation. It was a non pressure situation where I was allowed to test drive the vehicle and all my quest worked with Nick Lopez to buy a 1500 Sierra Elevation. It was a non pressure situation where I was allowed to test drive the vehicle and all my questions were answered. They were very patient and honest which I appreciated. Most dealers that I have worked with in the past have excuse after excuse about pricing and other items, but fail to truly explain any of it. However, Nick was honest and very knowledgeable and did not shy away about being brutally honest. I came back a couple of days later and I brought my wife and they allowed us privacy and gave us all the time in the world to make a decision. Nick just patiently waited, which I appreciated. Once we made the decision it was such a simple and easy process and we went to work with the Finance manager (Conner) who also was easy to talk to and organized. The paperwork was easy to read and sign and it was a quick and enjoyable process. Thank you for the first enjoyable process of buying a new vehicle. More

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