Nick Kitner

As new college grads, we were extremely mislead, assured we would be approved, and then due to poor management, it’s took the financial department days to tell us we were not. From the salesmen to the finan we would be approved, and then due to poor management, it’s took the financial department days to tell us we were not. From the salesmen to the financial office, the advertised Subaru college grad program was not followed, and we ended up being "sold" a car, led on, and when calling for the vin number to buy insurance found out we were not approved. Extremely unprofessional, and to get any information we had to call multiple times in a row. We went to Subaru because my parents had bought there, and now we are both convinced to never buy there again and would advise others not to as well. More

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My wife and I are from southern Indiana and was visiting a relative for thanksgiving. Since we were going to be there and we needed to replace a second vehicle, I printed out info on one vehicle. When we a relative for thanksgiving. Since we were going to be there and we needed to replace a second vehicle, I printed out info on one vehicle. When we arrived at the dealer, we were greeted warmly, as if they had known us a long time. My sales rep, Ermir, was very professional and knew everything about this car when I asked questions. He did not pressure us to buy. We had to do a lot of extra things such as go to a branch of my bank to get a cashiers check. I most likely would not buy there again due to their location in relation to ours, but, who knows. It certainly would not have anything to do with how we were treated. Jim and Rita Miller- Newburgh, In. More

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Bought a used car from this place and one week later the check engine light turns on. Called the dealership, left a voicemail did not call back until after 6 and was not able to return call because dealer w check engine light turns on. Called the dealership, left a voicemail did not call back until after 6 and was not able to return call because dealer was closed after 6. Called again Saturday morning and sent another voicemail, nobody called back till Monday morning and the lady said to bring the car in Wednesday morning and when I showed up on Wednesday then service consultant was very rude, acted like I didn't have an appointment, told me to sit in the waiting room while he tried to figure it out, waited 30 minutes in the waiting room, and then I had to go and ask the guy what was going on. He said they took the car back to check it and told me the Catalytic converter was on recall and to take it back to the Kia dealer took the car to the Kia dealer and the dealer said there was no recall on the Catalytic converter and then called speedway Subaru again and was sent to voicemail, by 4:30 no body called back so I went to the dealer. At the dealer I talked to the same rude service consultant he said all he knew about was Subaru and then walked away. Finally another person came out the office,I told him what was going on, he got the used car manager who basically told me the 3,000 mile warranty did not cover the part and there was nothing he could do and he walked away and I never saw him again. I asked another person to get the manager and the manager said his hands were tied because they were under new ownership but he would talk to the owner. He called me back the next day and said to take it to a shop they use and they would only charge me what they charged speedway Subaru. Went to the shop and the guy told me there is no special price, so if you like to be deceived and enjoy poor customer service please go to speedway Subaru. More

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Had a great experience at Falcone. Everything was extremely fast and Gene was very helpful and straightforward during the whole process. Highly recommend! Everything was extremely fast and Gene was very helpful and straightforward during the whole process. Highly recommend! More

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We had the best experience with Gene and everyone at Falcone. We had our two little girls with us, and they all made a point to talk with the girls and not make them feel like they were in the way. We f Falcone. We had our two little girls with us, and they all made a point to talk with the girls and not make them feel like they were in the way. We felt they listened to us and we were not just a sale to them. It was the fastest and easiest car buying experience we have had. More

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Falcone provides excellent service in all ways! I have appreciated working with Betsy today and learning new features on my Ascent! Thanks Betsy! I have appreciated working with Betsy today and learning new features on my Ascent! Thanks Betsy! More

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Eric is a great salesman. Took time to explain things to me. The service department is outstanding. Took time to explain things to me. The service department is outstanding. More

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betsy taylor did a great job helping me learn features of my new subaru outback my new subaru outback More

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Nick was awesome and super easy to make a deal with. Actually listened and really helped expedite the whole process! Actually listened and really helped expedite the whole process! More

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Falcone Subaru is a world class organization. A wonderful place to buy a car, and some of the best salesmanship ever. I thank Nick and Betsy along with the entire team there for helping me with m A wonderful place to buy a car, and some of the best salesmanship ever. I thank Nick and Betsy along with the entire team there for helping me with my new car! Thanks team More

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