Nick Irving

And here is why you should never go to Kelly Volkswagen: I got a call from the service manager. He said who he was and asked angrily if I was the one who left a negative review for Kelly. I asked him if t I got a call from the service manager. He said who he was and asked angrily if I was the one who left a negative review for Kelly. I asked him if the first question he should actually be asking me was how my experience was with his service department. He then said he listened in on my call but them proved he could not have because he did not acknowledge what I had been asking about and the issues I was raising. He also said the web site was incapable of handling requests for recalls, but the web site does not let the customer know what. He also lied about what the form letter from Volkswagen said. After explaining why all of this matters to the customer, he angrily told me that I was never welcome to take my car to Kelly ever again—because I pointed out why things matter to the customer and because of my negative review. So, instead of trying to help sort this out, and appreciating the feedback about how to help other customers, he told me to never visit a Kelly dealership again. Great customer service! More

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Always great service every time I come in to get my cars checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! More

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Great Service Showed up at the dealer on a Friday, without an appointment. The waiting room was busy. I was hoping to get an oil change, my cars first one. Service Showed up at the dealer on a Friday, without an appointment. The waiting room was busy. I was hoping to get an oil change, my cars first one. Service Tech explained what was typically included with the cars first scheduled maintenance. Since this was included when I bought the car, I was happy to hear they were willing to do the work even though I didn't make an appointment. They even took care of some software recalls. Plenty of seats in the waiting room, coffee, water etc available. Great experience. More

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Great Service Dave as always does an excellent job as a service writer. Also no one is better than Don, my favorite technician. These folks are great people. Luv th Dave as always does an excellent job as a service writer. Also no one is better than Don, my favorite technician. These folks are great people. Luv them all! More

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Worst customer satisfaction The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New Atlas and I have a case open with VW of North America, the dealer refuses to even put the car which has warranty on the lift because they do not hear the noise or they believe what I am reporting is normal. The car has warranty and I am showing a problem that many other Atlas owners are experiencing and even commenting on every single Volkswagen post on social media and forums. Service manager should get more training on CUSTOMER SATISFACTION. More

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Excellent Customer Service Truly exceptional ! Excellent costumer service, professional, honest and detailed . I have no worries when my car needs service. Over all this deale Truly exceptional ! Excellent costumer service, professional, honest and detailed . I have no worries when my car needs service. Over all this dealership is # one. Thank you Rachel DaSilva you are perfection when it comes to customer service.Nick Irving is very hands on and very approachable and professional & Pleasant. I am very happy with Kelly VW. More

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2014 VW Passat Good Afternoon, I Want To Thank Very Much To Tara Arnold For Texting And Calling About The Update On My 2014 Volkswagen Passat. She Is Very Informal Good Afternoon, I Want To Thank Very Much To Tara Arnold For Texting And Calling About The Update On My 2014 Volkswagen Passat. She Is Very Informal About The Situation About My Vehicle. I Came Into The Dealership Where I Bought About Two Months Ago On A Saturday Afternoon Without An Appointment About Ice And Snow On My Rims. She We Will Take Care Of It No Problems Because The Vehicle Was Shaking And Vibration Down The Highway. But I Mention Another Issue About The Vehicle That The Rear Window Defroster Was Not Working Probably And It Will Take Time To Diagnostics The Problem. So She Gave Me A Loaner Car With No Questions At All. That Was Stressful Free With No Hesitations At All. That is Excellent Customer Service. Thank You Again From A Kelly Volkswagen Client More

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Checking Out My Heat And A/C Good Afternoon, Thank You Very For The Service And The Youtube Video. It Show Me How To Correctly Use My A/C And Heater. This Is Excellent Custom Good Afternoon, Thank You Very For The Service And The Youtube Video. It Show Me How To Correctly Use My A/C And Heater. This Is Excellent Customer Service And Commutation, Let's Customer Of What Is Going On. Thank You Again From A Kelly Volks. Customer..... More

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Thank you! Thank you for resolving my issue, I really appreciate all of your help in making sure that I was happy with the service and making sure that it was af Thank you for resolving my issue, I really appreciate all of your help in making sure that I was happy with the service and making sure that it was affordable. I do find it excellent that if there is any issues with your car service they do their best to make you happy and find a solution. Nick took the time to explain and clarify the issue with my car and also made sure that I was getting affordable prices on my change of tires and the service. I have always liked Kelly VW and Thank you for have taken the time to find a resolution and make sure I ended up a happy customer which I am. More

by VMARILYN2006 Verified Customer Verified Customer

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Excellent work and service? I received especially cordial service and excellent work. The analysis of the problem was timely and the communication was excellent. All facets of I received especially cordial service and excellent work. The analysis of the problem was timely and the communication was excellent. All facets of the servivevwerevwellmelained. More

by JEMCC3 Verified Customer Verified Customer

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